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Error login to VertiGIS studio go

Permanently deleted user

Hi everyone

I just created a demo app in VertiGIS mobile designer and everything seems fine the application is created and stored in the portal. so I assume VertiGIS studio mobile app is already in the portal with relative tags.

But once I'm trying to log in VertiGIS studio go I came across the below issue.

any idea guys what was the issue.

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3 commentaires

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  • Jeff Siemens

    Hi Davood,

    Are you using https? What platform? Sometimes the https certificates are not trusted on certain platforms (eg. iOS). It could also be that the device cannot reach the portal, due to firewall or other access issues. If you take the url provided in that input box and go to it in a browser on the device, what happens?

    Jeff

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  • Permanently deleted user

    Hi Jeff 

    To make it clear for everyone I deleted my last post as I had a bit progress on it.

    Studio Go send a HTTP request as below to find any application that has tags "geocortex-mobile-viewer" or "vertigis-mobile-viewer"

    https://{portal}/portal/sharing/rest/search?q=tags%3Ageocortex-mobile-viewer%20OR%20vertigis-mobile-viewer&start=1&num=10&f=json

    Which is looking for any application that has the above tags. Once I tried the above http request in my portal I got nothing but once I tried the API myself I understood that if I change the format from JSON to pjson my portal return the application details.

    I'm not sure why the json and pjson make the differences but to clarify my portal (10.9.1) do not return any search result with json format but works with pjson.

    Not return result:

    https://{portal}/portal/sharing/rest/search?q=tags%3Ageocortex-mobile-viewer%20OR%20vertigis-mobile-viewer&start=1&num=10&f=json

     

    Return result:

    https://{portal}/portal/sharing/rest/search?q=tags%3Ageocortex-mobile-viewer%20OR%20vertigis-mobile-viewer&start=1&num=10&f=pjson

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  • Gareth Evans

    Hi @... - Gareth from our Support team here. We've seen this issue occur when the VSM app item is not shared to Everyone. The reason we need this is that the Go app is not authenticated with your portal at the point that we're searching for it. 

    If your app item IS shared with Everyone, there may be some other factor here that would need more hands-on time to troubleshoot. If that's the case, I'd suggest you get a Support ticket going by using the 'submit a request' link or emailing us vertigisstudio-support@vertigis.com.

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