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Running print tool in Workflow 5 Map is blank

Commentaires

8 commentaires

  • Mike Diss-Torrance

    FWIW, I have the same issue. I opened a support ticket and I can report back if I get a solution.

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  • Ash Petitjean

    Thank you very much.

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  • Nico Burgerhart

    This could be related to a proxy issue, or be related to the permissions of the account running Printing.

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  • Mike Diss-Torrance

    For me, I believe it's based on the account being used. By default it uses a local account (VSP_runner), but it should be a domain user: https://docs.vertigisstudio.com/printing/latest/help/Default.htm#rpt5/help/manage-on-prem.htm#service-account

    However, when I enter a valid domain user account, the post installer seems to reject it.

     

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  • Mike Diss-Torrance

    I have a solution!

    We used a generic service account and added it to the local administrator group on the server. After applying it to the Post-installer, I needed to recycle the VertigisStudioPrinting IIS application pool. 

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  • Ash Petitjean

    Awesome, thank you both for posting on this thread. I will give it a try as well.

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  • Mike Diss-Torrance

    BTW... if this work for you too, you'll need to apply it to the report designer too. We found that while reporting worked for for text, it didn't return a map image (i.e. using the MapPictureBox) 

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  • Nico Burgerhart

    You can also use the additional log URLs below to get more info 
    https://{host}/service/job/logs.html#logs?ticket={ticket_from_initial_job/run_request}&topic=PrintLog
    https://{host}/service/job/logs.html#logs?ticket={ticket_from_initial_job/run_request}&topic=ExportLog
    https://{host}/service/job/logs.html#logs?ticket={ticket_from_initial_job/run_request}&topic=All (combination of the two before)
    This log options are not documented here https://docs.vertigisstudio.com/reporting/latest/help/Default.htm#rpt5/help/logs.htm

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