Designer login Issue
At our client site, we have an on-premises ArcGIS Enterprise installation. The setup includes Portal for ArcGIS (version 11.1) installed on one server, while the VertiGIS Workflow module (version 5.39.0) is installed on a separate server. Both environments are secured with valid SSL certificates. However, we encounter an issue when accessing the designer environment, resulting in the following error message:
“Sorry, it seems that you don't have the proper permissions to access VertiGIS Studio Workflow. Please contact your administrator for more information.”
Additionally, the background logs display the following error:
“HttpRequestException: System.Net.Http.HttpRequestException: No connection could be made because the target machine actively refused it. (domainname:433)”
This error occurs after authenticating with a built-in portal admin account, and the callback process appears to have been completed.
We have registered an application within the portal and have followed the installation steps outlined in the documentation: VertiGIS Studio Workflow Installation Guide.
Currently, we are at an impasse in resolving this issue. Any insights or recommendations would be greatly appreciated.
UPDATE:
We can also see in the browser debugger a 400 (Bad request) being thrown with the following error: “Designer access check failed Error: Failed to retrieve a designer token.”
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I think this can happen when the Designer and Workflow Server are not configured to use the same ArcGIS Enterprise. The designer is sending the portal url and access token but the server is rejecting them because it's unable to validate it.
Double-check your portal settings for Workflow Server in the Post Installer and make sure the Portal URL and App ID match what the designer is connecting to.
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Hello Ken Lyon ,
Thanks for your reply. In our case these two match. It's really strange as we did a clean installation and according to the books.
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André Dames Could you please refer to the note in the Requirements > Supported ArcGIS Software section of the Workflow documentation to see if that situation applies to you. You may need to install the Web Adaptor Extension.
For the version of portal you're using, it would be this one that you need:
https://github.com/vertigis/arcgis-web-adaptor-extensions#readme0 -
Further to what Ken had pointed out, I have only seen this come up in a scenario where the customer had a forward proxy set on their client machines. Do you know if a proxy (either forward, filtering connections outwards) or reverse (filtering connections into the AGE) is in play here?
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Hello,
Just a heads up. I was just running into this issue. I upgraded to Enterprise 11.5 a couple of months ago, and I guess I haven't opened Workflow Designer since then until today, but I was getting the same errors as André Dames .
I thought I had read somewhere that the webadaptor extensions were no longer necessary after 11.3 so when I did my latest upgrade from 11.3 to 11.5 I did not run the wae installs. I just ran them and that resolved my issues.
Thanks,
Brian
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