Ability to search Ideas section

Lauren MacLean

February 16, 2024 01:18

I can't search the ideas section to see if my idea has already been posted. I know I've posted about this before but of course, I cannot find it. 

 

Please enable the ability to search within the Ideas section

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  Gareth Evans

  February 23, 2024 21:11 Edited

  Hey Lauren

  
  There is a way to do this, though it isn't super clear through the Zendesk-based interface.
  
  If you drill down on the left side of the search through Source > VertiGIS Support > Community > Ideas - VertiGIS Studio Web, you get filtered results for exactly what you're looking for. 
  
  For example, searching 'drawing' in the Ideas - VSW area:
  
  
  That URL looks like this: https://support.vertigis.com/hc/en-us/search?query=drawing&source=360000472639&topic=11497311339794&type=community&utf8=%E2%9C%93

  As an aside, to save me time from having to click through that all the time, I've configured some custom search engines in my own Microsoft Edge to give me quick access to search. I gave myself a vsideas keyword I can throw in the URL bar to search to that scope quickly, like this:
  
  
  
  Which takes me to the same search filter:
  
  
  I configured this in Edge (at edge://settings/searchEngines) like so: 
  
  The specific URL I used for that is https://support.vertigis.com/hc/en-us/search?query=%s&source=360000472639&topic=11497311339794&type=community&utf8=%E2%9C%93
  
  You could take this approach to other community areas as well. Hopefully this helps!

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  Lauren MacLean

  February 29, 2024 00:34

  That's perfect, thanks very much Gareth! I have been struggling with this site so that's really helpful.

  The ability to sort by age, comments, likes etc would make a huge difference too but I've definitely put that as a separate idea in the past too!

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  Gareth Evans

  March 01, 2024 20:06 Edited

  Glad to help, Lauren MacLean! I would agree that sorting/filtering options would help.
  
  As we use Zendesk for our community, we are bound to what they offer in terms of functionality. I don't know the full scope of what we can leverage via Zendesk, though a quick google leads me to their own community where other users/customers seem to be looking for the same thing so I suspect our hands are tied.
  
  An alternative approach I often use for our site and others is to use Google's advanced search operators. to refine a google search to a specific site, timeframe or require a specific term in the result.
  
  For example, if you want to search for all content that mentions Drawing ideas in the past year, you could use the query "site:support.vertigis.com drawing +ideas"
  
  
  
  Which builds a URL like this: https://www.google.com/search?q=site:support.vertigis.com+drawing+%2Bideas&sca_esv=e600f8fb9a9a9143&biw=1154&bih=1233&tbs=qdr:y&sxsrf=ACQVn0-X9qeBPGUNOFmYG-dbJjwljS50Bg:1709323252249&ei=9DPiZbfiDuaB0PEP2b6L4Aw&ved=0ahUKEwi3rIaq7dOEAxXmADQIHVnfAswQ4dUDCBA&uact=5&oq=site:support.vertigis.com+drawing+%2Bideas&gs_lp=Egxnd3Mtd2l6LXNlcnAiKHNpdGU6c3VwcG9ydC52ZXJ0aWdpcy5jb20gZHJhd2luZyAraWRlYXNI08ABUM2vAVjzvgFwBHgAkAEAmAE-oAHuBaoBAjE0uAEDyAEA-AEBmAIAoAIAmAMAiAYBkgcA&sclient=gws-wiz-serp
  
  
  

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