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Post installation - Configure Application Services - registration Error

Permanently deleted user
I have tried install 3.3 of esseantials and everytime i get an error when i try to register the Application Services Server. It ask for user name and password and a domain. This never happened in version 3.0. And in fact on our other machine it installed no problem. But on this machine its giving this problem.     System.ServiceModel.EndpointNotFoundException: Could not connect to net.tcp://148677w:724/ApplicationServices/TrustService. The connection attempt lasted for a time span of 00:00:01.4531529. TCP error code 10061: No connection could be made because the target machine actively refused it 10.25.21.60:724.  ---> System.Net.Sockets.SocketException: No connection could be made because the target machine actively refused it 10.25.21.60:724

 

   at System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress)

 

   at System.Net.Sockets.Socket.Connect(EndPoint remoteEP)

 

   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)

 

   --- End of inner exception stack trace --- Server stack trace:

 

   at System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout)

 

   at System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout)

 

   at System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout)

 

   at System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

 

   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) Exception rethrown at [0]:

 

   at System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout)

 

   at System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

 

   at System.ServiceModel.Security.CommunicationObjectSecurityTokenProvider.Open(TimeSpan timeout)

 

   at System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

 

   at System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

 

   at System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout)

 

   at System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) Exception rethrown at [1]:

 

   at System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg)

 

   at System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type)

 

   at System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout)

 

   at Geocortex.ApplicationServices.Common.SecureServiceHelper.EstablishTrust(TrustContext context, X509Certificate2 cert)

 

   at Geocortex.ApplicationServices.Common.SecureServiceHelper.EstablishTrust(TrustContext context)

 

   at Geocortex.Essentials.PostInstall.AppServicesConfigPanel.EstablishTrust() Does any one know how to fix this     Does anyone have a clue what might be the problem. This only started happening when I installed verion 3.3 of essentials.   Thanks   Frank

(https://support.geocortex.com/Data/Sites/1/userfiles/526/GeoCortex Post Installation Error.doc) Attachment: GeoCortex Post Installation Error.doc

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Comments

12 comments

Date Votes
  • Permanently deleted user
    I would get your network guy to check your firewall ports app services looks like it is using port 724 which you may have blocked. Just a guess. Application services was in version of essentials after 3.1 or 3.2.   Nick Hetrick City of Auburn GIS

     

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  • Permanently deleted user
    Hi Frank,   As Nick suggests, please check to ensure that nothing is blocking ports 723 and 724 on your server (the connections are made locally, for most instances).   If nothing's blocking those ports, run a "netstat -a" on the server and make sure that the ports are opening and listening.   If either ports 723 or 724 are NOT listening, please respond or send an email to (support@latitudegeo.com) - it means that Application Services (via Agent) isn't running, and that is a problem we need to resolve.   Regards,

     

    -Malcolm

     

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  • Tom Kasmer
    Also try restarting the Geocortex Agent service and running the post installer again.  This has resolved the issue for a few people.

     

     
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  • Permanently deleted user
    Hi Malcom,   I ran netstat-a and noticed that port 724 was missing completely. So I proceed to add the port manually. It did not appear when I ran netstat-a again so I restarted the workstation. After the reboot I ran netstat-a again and this time it was there. SO I proceeded to run the post install again and the error appeared again when i tried to register the applications service server. This is when I logged back into the support center and saw Collin's message to restart the agent. So I restarted the agent and this time it did register. I have attached the word document with some snap shots of the netstat-a runs before and after. I hope this was not a bug in the software. In any case if you need more information from me you can email me on (frank.blanco@act.gov.au)     Thanks all of you for your help I will have ago at getting a website going and hope this error does not appear again.   Cheers   Frank Blanco

     

    (https://support.geocortex.com/Data/Sites/1/userfiles/526/GeoCortex Post Installation Error.doc) Attachment: GeoCortex Post Installation Error.doc

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  • Permanently deleted user
    Had the same problem here. Installed 3.2 first time... after post install everything worked. Installed 3.3 error on registration of application services. It appeared that the agent was not running at all, and that the app services where not available on port 724, so same error as topic starter. After restart, postinstall, same problem After uninstall, reinstall, postinstall same problem. After uninstall, restart server, reinstall, restart server, post install, same problem, but after 20 minutes and 3 times trying it worked. Also starting postinstall (where agent is started up), is very very slow. When it is slow, you know it will give problems with app services. It seems agent is not starting up at all and also application services is not available at all. Firewall was no problem (since with 3.2 it worked...), starting up services was the problem.
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  • Permanently deleted user
    And again the error is suddenly there.. Agent is not starting up with startup of the server... Starting Geocortex Agent from Start-menu --> no service available

     

    Running post installation --> register application services.... same error:

     

     

     

    System.ServiceModel.EndpointNotFoundException: Kan geen verbinding maken met net.tcp://gm21940:724/ApplicationServices/TrustService. De poging verbinding te maken heeft 00:00:04.4709236 geduurd. TCP-foutcode 10061: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd 192.168.119.1:724. ---> System.Net.Sockets.SocketException: Kan geen verbinding maken omdat de doelcomputer de verbinding actief heeft geweigerd 192.168.119.1:724 bij System.Net.Sockets.Socket.DoConnect(EndPoint endPointSnapshot, SocketAddress socketAddress) bij System.Net.Sockets.Socket.Connect(EndPoint remoteEP) bij System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout) --- Einde van intern uitzonderingsstackpad ---

     

    Server stack trace: bij System.ServiceModel.Channels.SocketConnectionInitiator.Connect(Uri uri, TimeSpan timeout) bij System.ServiceModel.Channels.BufferedConnectionInitiator.Connect(Uri uri, TimeSpan timeout) bij System.ServiceModel.Channels.ConnectionPoolHelper.EstablishConnection(TimeSpan timeout) bij System.ServiceModel.Channels.ClientFramingDuplexSessionChannel.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) bij System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout)

     

    Exception rethrown at [0]: bij System.ServiceModel.Security.IssuanceTokenProviderBase`1.DoNegotiation(TimeSpan timeout) bij System.ServiceModel.Security.SspiNegotiationTokenProvider.OnOpen(TimeSpan timeout) bij System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) bij System.ServiceModel.Security.CommunicationObjectSecurityTokenProvider.Open(TimeSpan timeout) bij System.ServiceModel.Security.SecurityProtocol.OnOpen(TimeSpan timeout) bij System.ServiceModel.Security.WrapperSecurityCommunicationObject.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) bij System.ServiceModel.Channels.SecurityChannelFactory`1.ClientSecurityChannel`1.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) bij System.ServiceModel.Channels.ServiceChannel.OnOpen(TimeSpan timeout) bij System.ServiceModel.Channels.CommunicationObject.Open(TimeSpan timeout) Exception rethrown at [1]: bij System.Runtime.Remoting.Proxies.RealProxy.HandleReturnMessage(IMessage reqMsg, IMessage retMsg) bij System.Runtime.Remoting.Proxies.RealProxy.PrivateInvoke(MessageData& msgData, Int32 type) bij System.ServiceModel.ICommunicationObject.Open(TimeSpan timeout) bij Geocortex.ApplicationServices.Common.SecureServiceHelper.EstablishTrust(TrustContext context, X509Certificate2 cert) bij Geocortex.ApplicationServices.Common.SecureServiceHelper.EstablishTrust(TrustContext context) bij Geocortex.Essentials.PostInstall.AppServicesConfigPanel.EstablishTrust()

     

    What is going wrong? Does the service not startup with the server? I started the Geocortex agent service from the services, but it says that some depending services are not running. What should I do?

     

    Cheers

     

    Gerben Tiemens Grontmij

     

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  • Permanently deleted user
    When trying to start the Geocortex Agent service manual via the services window I get error 1068

     

    Error 1068: The dependency service or group failed to start.

     

    Which services, are dependent?

     

    It is on a Windows XP prof machine with the special install instructions done (from the installation guide).

     

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  • Permanently deleted user

    Hi there,

    Did anyone find a solution to this problem?  I am getting an error running the post install when I try to register the application services.

    The user I'm using is in the Administrators group.  Running Windows Server 2003 Standard 64 bit OS.

    I've tried restarting the Agent, rebooting, and have tried with multiple admin accounts.

    cheers,

    Josh

    Error message screen shot: (https://support.geocortex.com/Data/Sites/1/userfiles/1842/postinstallerror.png) /Data/Sites/1/userfiles/1842/postinstallerror.png

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  • Permanently deleted user

    Hi Josh,

    If you run 'netstat -a', can you see if port 724 is open? 

    Geocortex Agent listens on port 723, and it should be open if the Agent service is running.  Application Services uses port 724, and is what the post installer is trying to connect to.

    I presume that it's open because we've got past the socket negotiation and have failed on the security handshake.

    Please check the log files in the following two folders for errors:

    C:\Program Files\Latitude Geographics\Geocortex Agent\Logs

     

    C:\Program Files\Latitude Geographics\Geocortex Application Services\Logs  

    If any errors about cryptography or networking are in there, please let us know.

    Regards,

    -Malcolm

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  • Permanently deleted user

    Hi Malcolm

    Thanks for your reply.  Forgot to mention that I'd already checked the ports as suggested.  Netstat results:

    Active Connections

    Proto  Local Address          Foreign Address           State

     

    TCP    WEB01:http                  WEB01:0                  LISTENING

     

    TCP    WEB01:epmap              WEB01:0                  LISTENING

     

    TCP    WEB01:microsoft-ds    WEB01:0                  LISTENING

     

    TCP    WEB01:723                  WEB01:0                  LISTENING

     

    TCP    WEB01:724                  WEB01:0                  LISTENING

    I've checked both log directories as you suggest and the ACCESS logs are empty and the SYSTEM logs only have INFO level message's...

    Do you have any other suggestions?

    thanks,

    Josh

     

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  • Permanently deleted user

    Posted a suggestion in this thread:

    http://support.geocortex.com/Forums/Thread.aspx?pageid=0&mid=2&ItemID=2&thread=45931

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  • Permanently deleted user

    As a follow up, i encountered this problem another time on a different machine (windows 7, Geocortex essentials 3.5), installation was almost 1 year old and worked perfectly. Then it stopped working, cause geocortex agent was not listening on 724 anymore.

    Probable cause of failure: the admin-account that was used when installing was removed from the domain.

    To repair:

    Delete /certificates from C:\Users\All Users\Latitude Geographics\Certificates (move to other directory to have backup)

    In Add/Remove software do a repair on all geocortex apps (geocortex agent, applicationservices, geocortex essentials 3.x)

    Run postinstall again

    Register application services. I got a time-out error on the first time registering. Cancel the login screen, wait 1 minute, register again. 

    This worked for me.

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