Essentials Manager Cannot Open

Permanently deleted user

July 26, 2011 02:15

Hi All,

Recently I ran into some really weird problems. We installed Essentials 3.4 and then upgraded to 3.4.1 with Silverlight viewer back in May. Everything was working great and I have developed several applications successfully. But last week, suddenly the Manager is not working. When I tried to open the Rest Manager, I got a error message "HTTP Error 404.0 - Not Found...The resources you are looking for has been removed, had its name changed, or is temporarily unavailable." I tried to re-install the Essential 3.4.1 and was able to got the manager back working again last Thursday. But again the Manager is down now with the same error message. How could it happen? We haven't applied any window updates or third party software installation recently. Any idea?

Here is the Detailed Error Information:

Module IIS Web Core                                              Requested URL http://server:80/Geocortex/Essentials/RestManager/Account/LogOn?ReturnUrl=%2fGeocortex%2fEssentials%2fRestManager%2fError%3faspxerrorpath%3d%2fEssentials%   

 

                                                                                                          2fRestManager&aspxerrorPath=/Geocortex/Essentials/RestManager

 

Noticiation: MapRequestHandler                             Phisycal Path C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\Account\LogOn

 

Handler: StaticFile                                                  Logon Method Anonymous

 

Error Code 0x80070002                                       Logon User Anonymous

Thank you,

Yuying

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  Permanently deleted user

  August 10, 2011 01:41

  You may have a domain policy being pushed out to IIS that is undoing what the Essentials installer sets up. The first thing to check might be that the static file handler for the RestManager application is enabled. Re-running the post installer might also have the same effect as reinstalling with much less trouble.

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  Permanently deleted user

  September 29, 2012 03:28

  We're seeing the exact same error for a new GTX Essentials v3.9 installation on Windows Server 2008 R2 and IIS 7.5.  Re-running post-installer didn't help, and the StaticFile handler is Enabled for the RestManager application.

  Any other thoughts?

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  Permanently deleted user

  September 29, 2012 04:13

  We got the Manager to work by setting the 'Managed Pipeline Mode' for the EssentialsAdministrationAppPool4 app pool to 'Classic' from 'Integrated'.  Have not deployed a viewer yet, but will see if we have to do the same thing for 'EssentialsAppPool4'.

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  Permanently deleted user

  January 17, 2013 19:05

  Thanks heaps Chris,

  Changing the managed pipeline mode to classic also helped me get the REST Manager working. Did you investigate adding a Viewer and doing the same for 'EssentialsAppPool4'

  Cheers,

  Brett

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  Permanently deleted user

  January 18, 2013 00:35

   

  We had issues w/ security (since we are using Active Directory groups to determine which GTX Themes users can view, a customization that L/G did for us) so when our Production deployment was finally said and done, this is what it looked like:

  REST Manager:

  • App Pool:  EssentialsAdministrationAppPool4
  • App Pool Managed Pipeline Mode:  Integrated
  • App Pool Identity:  <MACHINE_NAME>\EssentialsAdmin

   

  REST:

  • App Pool:  EssentialsNetworkService (a custom app pool that we set up just for this purpose)
  • App Pool Managed Pipeline Mode:  Integrated
  • App Pool Identity:  NetworkService  (requires setting file system folder permissions, per (http://support.geocortex.com/file-permissions-for-geocortex-essentials-rest-elements) this knowledge base article )

   

  Silverlight Viewer:

  • App Pool:  <APP_NAME>
  • App Pool Managed Pipeline Mode:  Integrated
  • App Pool Identity:  ApplicationPoolIdentity

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