Error at login page
we started having problems with the Rest Manager login page today and are now getting this:
/customer/servlet/servlet.FileDownload?file=00P6000000e88NhEAI
We've restarted the server, but are still getting the error. No other changes have been made to the server that I am aware of. Any thoughts?
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Are you getting any specific errors showing up in your windows event viewer log or in your rest log files? If so can you post them?
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This may be more than you need:
Event code: 3005
Event message: An unhandled exception has occurred.
Event time: 1/7/2013 12:06:15 PM
Event time (UTC): 1/7/2013 6:06:15 PM
Event ID: cbacdc1af4fb4e79a469392a7cb42ef4
Event sequence: 2
Event occurrence: 1
Event detail code: 0
Application information:
Application domain: /LM/W3SVC/1/ROOT/Geocortex/Essentials/RestManager-5-130020555737638155
Trust level: Full
Application Virtual Path: /Geocortex/Essentials/RestManager
Application Path: C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\
Machine name: FC1PAG30
Process information:
Process ID: 7036
Process name: w3wp.exe
Account name: FC1PAG30\EssentialsAdmin
Exception information:
Exception type: HttpException
Exception message: License verification failed. This Geocortex Essentials instance is not licensed. Please contact your Latitude Geographics sales representative to unlock this feature.
at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers)
at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context)
at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)License verification failed. This Geocortex Essentials instance is not licensed. Please contact your Latitude Geographics sales representative to unlock this feature.
at Geocortex.Licensing.Verification.LicenseVerifier.VerifyLicense(String applicationLicenseName)
at Geocortex.Essentials.Configuration.Rest.XmlRestAppSettingsServer..ctor(GcxFileSystemWatcher watcher)
at Geocortex.Essentials.Configuration.ConfigContext.get_RestAppSettingsServer()
at Geocortex.Essentials.RestManager.MvcApplication.Application_Start()
Request information:
Request URL: http://fc1pag30/Geocortex/Essentials/RestManager/Account/LogOn
Request path: /Geocortex/Essentials/RestManager/Account/LogOn
User host address: 10.90.4.92
User:
Is authenticated: False
Authentication Type:
Thread account name: FC1PAG30\EssentialsAdmin
Thread information:
Thread ID: 259
Thread account name: FC1PAG30\EssentialsAdmin
Is impersonating: False
Stack trace: at System.Web.HttpApplicationFactory.EnsureAppStartCalledForIntegratedMode(HttpContext context, HttpApplication app)
at System.Web.HttpApplication.RegisterEventSubscriptionsWithIIS(IntPtr appContext, HttpContext context, MethodInfo[] handlers)
at System.Web.HttpApplication.InitSpecial(HttpApplicationState state, MethodInfo[] handlers, IntPtr appContext, HttpContext context)
at System.Web.HttpApplicationFactory.GetSpecialApplicationInstance(IntPtr appContext, HttpContext context)
at System.Web.Hosting.PipelineRuntime.InitializeApplication(IntPtr appContext)
Custom event details:0 -
Better contact latitude it looks like your license is not being read or is expired.
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It is the license... interesting.
Thanks.0 -
Based on your error log below that would be my guess. Are all of your essentials services up and running in the Geocortex Agent.You could try running the post install and see if your license is comming as valid to test.
License verification failed. This Geocortex Essentials instance is not licensed. Please contact your Latitude Geographics sales representative to unlock this feature
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