My Cases Support Portal
Customers who have purchased a support agreement can now create and view support cases directly through the (https://support.geocortex.com/support) My Cases tab in the Support Center. Your support cases can be opened, updated and tracked directly through this portal.
While we are continuing to offer support through phone and email, opening a support case using the portal is the best way to ensure we have all the information required to address your case. No matter how you requested support, all of your cases will be created and visible through the support portal in the (https://support.geocortex.com/support) My Cases tab .
Submitting a support case through the portal also allows you to specify the urgency of your issue. Support cases opened via phone or email will be assigned a "medium" priority by default. While the urgency is reviewed and may be adjusted by our support staff, it is a helpful way to make sure that your highest priority issues get looked at first.
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I am unable to see or log cases using Chrome Version 43.0.2357.81 m.
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Hello Grant,
I'm sorry to see that you're experiencing this issue! We have confirmed that this version of Chrome does function properly for the My Cases section of the portal. Are you able to work with your IT team to determine if there is something blocking this in your environment?
Best wishes,
Pandora
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