The “Geocortex Essentials Manager” is not able to open,

Permanently deleted user

January 10, 2014 15:05

The “Geocortex Essentials Manager” is not able to open,

I couldn’t figure out which machine address should be used to have the “Geocortex Essentials Manager” accessible and stop having the message below

/customer/servlet/servlet.FileDownload?file=00P6000000elzhVEAQ

in general we have 3 addresses for any machine:

machine name

IP address

Localhost

In my case, if the name of the machine is used in the link (as below), the “Geocortex Essentials Manager” in not open, if the machine replaced be IP address then it does.

Now, I’m advised to follow the two instructions below to have the “Geocortex Essentials Manager” started (as it is clicked) with the IP address instead of machine name

replace the machine name available in the file Web.config (C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager) with the IP address.

<add key="EssentialsUrl" value="http://10.110.62.82/Geocortex/Essentials/REST/sites" />

Replace the name of the machine available in the RestManagerSettings.xml (C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\App_Data) with the IP address

Url="http://10.110.62.82/m7" />

Nevertheless, it doesn’t work and keep starting the “Geocortex Essentials Manager” with the machine name instead of IP address.

What might be the issue here?

Thank you

Best

Jamal

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  Permanently deleted user

  February 01, 2014 03:47

  Hi Jamal,

  You can change the URL that Manager launches with from the Start menu by opening the properties of the RestManager shortcut located at "C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\Post Install\RestManager.url"

  In the properties is a URL that you can change to the ip address if you prefer:

  /customer/servlet/servlet.FileDownload?file=00P6000000eltwgEAA

  Also, the error in your screen shot above looks like it might be because you are missing an extra "/" in the url. You have http:/10.110.62.82/... instead of http:// 10.110.62.82/..

  -Victoria

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  Permanently deleted user

  February 01, 2014 04:10

  Thank you very much Victoria. This is what I have been looking for since long itme.

  Switching the URL of the RestManager (stored in C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\Post Install) to http://10.110.62.82/Geocortex/Essentials/RestManager solves my issue.

  Thanks for the screenshots

  Best

  Jamal

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