Viewer Manager Error on upgrade to 1.3

Permanently deleted user

January 28, 2014 02:50

Upgraded my HTML5 viewer to 1.3 last week and ever since then, I cannot access the management option for the HTML5 site.  I get the following error (attached pic):

/customer/servlet/servlet.FileDownload?file=00P6000000elzstEAA

I can launch the site untouched by manager without issue.  I have deleted and recreated the site without success.  Removed the VTE management pack, cleared IIS options, etc all with the same result.

Does anyone have any other suggestions I may be able to look at?

Thank you in advance.

Cecil

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  Permanently deleted user

  January 28, 2014 04:14

  Hi Cecil,

  I've noticed a very similar issue and it was due to the Site having invalid JSON in it. Is it possible to get your site JSON or even just the XML? Also, which version of Essentials are you running?

   

  Thanks,

  Jason

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  Permanently deleted user

  January 28, 2014 08:00

  If you could direct me to where I can find JSON or XML I will provide it.  I am on latest GC and HTML Viewer.  Thanks.

  Cecil

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  Permanently deleted user

  January 28, 2014 08:39

  Well, I answered my own question.  One of my techs had a layer with an apostrophe in it which was translated somehow to a double quote which caused the viewer issues.  All good now.  Thanks for the help.

  Cecil

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