A service is displayed on the production machine but fails on the client’s in 4.0.2,

Permanently deleted user

May 23, 2014 17:59

A service is displayed on the production machine but fails on the client’s in 4.0.2,

The “WestBank_2012_50cm_TMGrid_jpg” service is displayed if the Geocortex application is launched from the production server machine. If the application is launched from a client machine, this service is not displayed.

/customer/servlet/servlet.FileDownload?file=00P6000000elzOsEAI

 

/customer/servlet/servlet.FileDownload?file=00P6000000eluB3EAI

At the ArcGIS Server level, this service is displayed properly

/customer/servlet/servlet.FileDownload?file=00P6000000eluKiEAI

What might be the issue here?

Thank you

Best

Jamal

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  Permanently deleted user

  May 26, 2014 11:51

  That's a very good question....sounds very IT related:

  - Proxy server issues

  - browser incompatibility with service type through Geocortex?

  - silverlight cross domain issue

   

  I believe we are going to need a lot more detail to help with your problem.

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  Permanently deleted user

  May 27, 2014 16:12

  Thanks Ryan.

  I set the firewall to be off and then all works fine.

  But how come that when the firewall is on then only one service is blocked while other services are kept displayed?

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  Permanently deleted user

  May 29, 2014 21:01

  Perhaps they were added to the Geocortex site differently?  If you look at the Connection properties for the service in Geocortex REST Manager, are the base URL's very similar?  Does one connect via http and the other through https?  Was one added to the site by machine name and port number, while the other was added through a more public URL?

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  Permanently deleted user

  June 06, 2014 04:24

  Thanks Roger,

  The two services have the same settings in all terms. This is what confusing me the most.

  Best

  Jamal

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