GE 4.2: Unable to access the “Geocortex Essentials Manager”,

GE 4.2: Unable to access the “Geocortex Essentials Manager”,

Despite the fact that “jamal” is in the “administrators” group, the “Geocortex Essentials Manager” can’t be accessed with this users

What might be the issue here?

/customer/servlet/servlet.FileDownload?file=00P6000000em22dEAA

/customer/servlet/servlet.FileDownload?file=00P6000000elzMSEAY

/customer/servlet/servlet.FileDownload?file=00P6000000elzSzEAI

Thank you

Best

Jamal