Identify Not Working Properly In HTML5

Permanently deleted user

December 18, 2014 23:50

We are having an issue with the Identify   in HTML5 viewer 2.3.2.

The selected features show up in Identify Results panel but when one of these results is selected it doesn't bring up the results.

I am using the quickstart with the default set up ../quickstart/web/index.html.  

 

 

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  Permanently deleted user

  December 18, 2014 23:54

  On further testing  ../quickstart/web/tablet.html  works just fine.

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  Permanently deleted user

  January 23, 2015 04:50

  Rob,

  Could you please elaborate on how you resolved this issuse?

  We are experiencing the same issue on one of our HTML5 Viewers 2.3.3 & the functionality seems to be 

  correct on our desktop, but when we open the application on our tablet or smartphones the feature is 

  identified but no results come up when you look at the Additional Details...

  Any help would be much appreciated.. Thanks

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  Permanently deleted user

  January 23, 2015 06:26

  Alex

   

  When you download the HTML5 application , inside the Web folder there are multiple .html files (index,handheld,tablet).

  I just used the tablet.html instead of index.html because it did not cause the issue.  This worked for our purposes.

  I suspect it had something to do with the configurations that were being loaded based on the different type of device (tablet, handheld, desktop)

  but i never got around to investigating any further. 

   

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  Permanently deleted user

  January 24, 2015 02:24

  Yes we tried just simply repolacing the url portion of the launch link to Tablet.index or Handheld.index when using a phone...

  Seems like it must be something with the JS config file... not sure why though because we have not edited that for sometime.

  Maybe it has something to do with the upgrade to 2.3.3... Funny thing is that our other HTML5 viewers are upgraded as well &

  showing additional details when identifying on features (which have similar js config files)...

   

  Thanks for your help. I will post if we find a solution to this issue. 

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  Permanently deleted user

  November 06, 2015 10:40

  We're having the same problem on our mobile device (Samsung Galaxy). The strange thing is that it sometimes happens and other times not. Most of the time results are shown correctly after an identify; sometimes not. Has somebody a solution? Thanks for your help.

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