The GVS fails to hide the result tip after zooming to the feature;

The GVS fails to hide the result tip after zooming to the feature;

The GVS fails to hide map tip of the result after zooming to the point feature, there is a way to hide the result tip.

I searched for "Ram" and then click on the earth symbol to zoom in to its location

/customer/servlet/servlet.FileDownload?file=00P6000000em1AfEAI

After zoom in to its location, the , feature tip is appeared

/customer/servlet/servlet.FileDownload?file=00P6000000em22YEAQ

What might be the issue here?

Thank you,

Lubna