Failed to find toolbar configuration - GVH 2.4

Srikanth Pilli

May 16, 2015 00:39

Hello,

 

I did upgraded our GVH 2.3.3 version to GVH 2.4.

But when go to configure the toolbar, I get a message saying 'Failed to find toolbar configuration'

Any help would be appreciated.

 

 

Thanks

Srikanth

 

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  Permanently deleted user

  July 09, 2015 01:36

  Hi Shrikant,   There is a know issue in which Manager caches a file from the viewer configuration. Clearing the browser's cache should fix this issue. Also, this won't happen in future upgrades as it has been fixed for the upcoming relases.   Hope it helps,   -Alejandro

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  Srikanth Pilli

  July 09, 2015 04:15

  Thanks Alejandro for the information.

   

  -Srikanth

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  Jostein Svegården

  June 17, 2016 13:25

  I have just experienced the same after upgrading to GVH 2.6.1. Has this problem been re-issued? Clearing the browser cache didn't help.

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  Mark Norbury

  July 27, 2016 17:42

  I've experienced the same problem upgrading the HTML5 Viewer from 2.3.2 to 2.6.1.  Clearing the browser's cache didn't help.

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  Malcolm Walker

  • Community-Manager

  August 12, 2016 20:51

  Hi guys,

   

  If clearing the cache didn't help, then maybe the upgrader didn't migrate the tool bar configuration properly.

   

  If you add a new viewer to your site, can you manage the toolbar for that?

   

  If so, please zip up the Site folder (including the viewer configuration!) and send the package to support@latitudegeo.com and we'll take a look at it.

   

  Regards,

   

  -Malcolm

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