Cannot Login to Essentials Manager after Installing Essentials 4.3

Permanently deleted user

May 27, 2015 23:13

Hello all,

I'm sure it is probably some basic configuration issue that I'm missing, but I can't put my thumb on it. After doing a fresh install of Geocortex Essentials 4.3 on a Windows 2012 Server, I can not open up Geocortex Essentials Manager. It prompts me for my ArcGIS online login, and authenticates, but then immediately returns to an error screen (see below) that says "The operation resulted in an error: One or more errors occurred." Any ideas?

Thanks,

Matt

/customer/servlet/servlet.FileDownload?file=00P6000000eltrwEAA

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  Permanently deleted user

  May 29, 2015 05:42

  Just in case anyone else has this issue, in our case it was because we are using a proxy server internally. I worked with Geocortex Support to resolve the issue. we had to modify 2 web.config files in the Geocortex install directory.

  <YOUR INSTALL DRIVE LETTER>:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\Web.config

  <YOUR INSTALL DRIVE LETTER> :\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\REST \Web.config

  We had to add the following code block within the "system.net" section of the config file:

    <system.net>

   

      <defaultProxy>

   

          <proxy proxyaddress="http://10.1.2.50:8080" bypassonlocal="true" />

   

          </defaultProxy>

   

      <connectionManagement>

   

        <clear />

   

        <add address="*" maxconnection="12" />

   

      </connectionManagement>

   

      <requestCaching>

   

        <defaultHttpCachePolicy policyLevel="Revalidate" />

   

      </requestCaching>

   

    </system.net>

  The above example is specific to our own proxy server, you'll need the ip/port of your proxy server.

  Thanks,

  Matt

   

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  Permanently deleted user

  June 06, 2015 00:32

  I can't login to Essentials Manager after upgrading to 4.3 either.  Different error, though.

  When I try to launch Essentials Manager it says "Server Error in '/Geocortex/Essentials/RestManager' Application.  Runtime Error.  Description: An exception occurred while processing your request. Additionally, another exception occurred while executing the custom error page for the first exception. The request has been terminated."

  I upgraded from 4.1.5 to 4.3, and GVS/GVH from 2.2 to 2.4.  I was going to finish upgrading the viewers in Essentials Manager but I can't get it to launch.

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  Permanently deleted user

  June 06, 2015 05:04

  ~~I am having a smiliar problem.

  I have installed version 4.3.0 of Essentials. 

  After I get the login page and I enter my credentials, I get an error message,

  "~~Error; Method not supported. Error: 405". 

  I went to the downloads page looking for a patch but have not found any.

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  Permanently deleted user

  June 19, 2015 02:13

  Stephanie, 

  Did you get your issue resolved. Out of the blue, we got this error today. All other applications run fine except Essentials. I haven't found anything in the logs that look out of the ordinary? 

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  Permanently deleted user

  June 19, 2015 03:26

  Hi Eric,

  Yes.  I had missed one new step in the installation.  You have to configure the Essentials application pools to run as the ApplicationPoolIdentity user (Page 45, "Upgrade Essentials to Version 4.2 or Newer - Application Pools and Hosts" in the Installation Guide).

  I ended up rolling back to a backup and doing the installation all over again, but I noticed that one difference in the Installation Guide when I fine-tooth-comb read it after my first attempt failed.

  Hopefully that is the fix for you too!

  Steph

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