Print Template bug with basemap

Permanently deleted user

June 19, 2015 08:08

Hi there,

Bug 1: I have a basemap that can zoom to 1:750. When I print, the dialog box shows "current scale 1:750" I hit ok, the map prints at 1:749, meaning my basemap goes blank on the print.

Bug 2: I have "Current extent" set as the default map scale option in manager, but the print dialog shows "Current scale" instead of current extent.

Anyone else have this issue? Can someone from latitude test? I have had to create a workflow as a workaround.

The basemap is a public service. https://mapping.ssc.nsw.gov.au/ArcGIS/rest/services/draftlep/LZN/MapServer

example: first not showing current extent, then second rounding down the scale in the print, the map is blank just left of where the legend is:

/customer/servlet/servlet.FileDownload?file=00P6000000elu83EAA /customer/servlet/servlet.FileDownload?file=00P6000000em1XAEAY

Comments

11 comments

Matt Taylor

July 08, 2015 22:45
Mark, did you ever get this sorted out? I'm experiencing the same thing.
0
Kevin Penner

July 13, 2015 08:12
Hi Mark,

I was able to reproduce Bug #1and filed it under GVH-6529. Bug #2 has already been identified under issue GVH-4765. I've attached you as a stakeholder on both items.

Thanks for giving us all the details required.

Matt: Let me know which of the two (or both) I can attach you onto as a stakeholder.

-Kevin
0
Permanently deleted user

July 13, 2015 08:31
Thanks Kevin. Its great that latitude staff are so active in these forums.
0
Eric Kriener

August 17, 2015 19:46
Kevin,

you can add me to both of those.

I don't get current extent as my default and when I print to current scale, the output is different.

Am not the only one with this problem: (https://support.geocortex.com/SupportForums/Thread.aspx?thread=57441&mid=2&pageid=0&ItemID=9&pagenumber=1#post164591) http://support.geocortex.com/SupportForums/Thread.aspx?thread=57441&mid=2&pageid=0&ItemID=9&pagenumber=1#post164591
0
Permanently deleted user

October 14, 2015 18:43
Hi,

I am also having the same issue where the scale shows up as one lower than the minimum scale level (ex. 399 instead of 400) and the cache layers disappear. Is there a workaround for this that anyone has found?

- Greg
0
Permanently deleted user

November 02, 2015 03:53
Hi,

I'm checking this now on essentials 4.4.2 and the html5 viewer 2.5.1 and the problem still occurs for me. Is this still an open bug? resolved? or is there a workaround for this?
0
Permanently deleted user

December 01, 2015 02:34
Hello,

I have Bug1 exactly as described. I'm so glad I found this so quickly. I couldn't find an easy solution. I'm converting from Web Mercator to the local scale so I thought it might be something to do with that. Looks like it's not resolved yet.

Lara
0
Kevin Penner

December 01, 2015 22:34
There is a workaround which can be used in the meantime. If you set a scale in the print template to be the maps minimum scale, users can select this when printing all the way zoomed in. The viewer then appends a scale override along with the extent. This way the scale is not calculated on the extent and the basemap will be visible.
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Carmen Durham

January 06, 2016 19:42
Kevin,

Could you please provide more details about your suggested fix. I haven't touched our print templates in probably 2 years so I am rusty. Are you setting something in Essentials or on the print template itself?

Thanks,

Carmen
0
Permanently deleted user

February 23, 2016 15:56
+1 please
0
Permanently deleted user

February 23, 2016 16:54
In the meantime, is there a way to remove "Current Scale - 1:x" from the list of options in the print dialog box? I am looking in the code for this but can't locate it, or alternatly can we set the default in the code in the area I list below? If we can remove that option, or set the default to be "Current Extent" then the workarounds listed above will work great. Any ideas? Thank you!

{

        "moduleName": "Printing",

        "moduleType": "geocortex.essentialsHtmlViewer.mapping.modules.printing.PrintingModule",

        "configuration": {},

        "views": [

          {

            "id": "PrintingView",

            "viewModelId": "PrintingViewModel",

            "type": "geocortex.essentialsHtmlViewer.mapping.modules.printing.PrintingView",

            "markup": "Mapping/modules/Printing/PrintingView.html",

            "region": "ModalWindowRegion",

            "visible": false,

            "iconUri": "Resources/Images/Icons/Toolbar/print-24.png",

            "title": "@language-print-map",

            "configuration": {

                --anything here that might work?--}

          }
0

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Print Template bug with basemap

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