'Invalid Portal Url' during Post-Installtion of 4.3.1

Permanently deleted user

July 10, 2015 07:50

Hi to all

just curious if anyone else has had this message while trying out the use of ArcGIS Online for the Sign-In Options.

I get this message both with the ArcGIS Online url and the organisation specific option.

There is a comment in the release notes for version 4.3.0:

GE-5109: “Invalid Portal URL” error message can obscure more informative error messages related to HTTP communication

 

 

What was done to stop obscuring helpful messages is not entirely clear however.

It is possible that the user that the Post-Installer application runs as done not have appropriate permisions to get through the network proxy to the ArcGIS Online servers.

If that is the case does anyone know how to change it or to be able to configure proxy permissions in a config file for it.?

Looking forward to your thoughts

Regards

Ralph Price

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  Ryan Cooney

  July 10, 2015 22:49

  Hi Ralph,

  The error text now has a tooltip that contains the underlying error message. The full error details will also be written to the Post Installer log.

  Yes, this could be a proxy issue. If you have had to configure proxies for the REST and Manager applications then you will need to do the same in the Geocortex.Essentials.PostInstall.exe.config file right next to the Post Installer executable. See https://msdn.microsoft.com/en-us/library/kd3cf2ex(v=vs.110).aspx.

  --Ryan

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  Permanently deleted user

  July 13, 2015 04:40

  Thanks Ryan

  thanks for that pointer.

  Adding in the following into the configuration element worked to the point of accepting the URL:

    <system.net>

   

      <defaultProxy

   

      useDefaultCredentials="true"

   

      enabled="true"

   

      >

   

        <proxy

   

      usesystemdefault="true"

   

          proxyaddress="http://proxyServerName:Port"

   

          bypassonlocal="true"

   

        />

   

      </defaultProxy>

   

    </system.net>

  I believe that this method of security should only work if the ArcGIS Online account that is used has Admin level rights in the Organisational account (pg 57) of the GE Installation Guide.

  Do you know what reaction the Geocortex Manager should give when a user that does not have ArcGIS Online Admin rights (ie my own account) tries to log in to the Geocortex Essentials Manager ?

  I get a page with this url:

  http://gisagsdev.rdc.govt.nz/Geocortex/Essentials/RestManager/security/callback?code=s_JiF_bnONgnZLFW83WGmyc-SVEqjVOTJ3u9zpDPPv7KpWhCtLjDkAs3hG8vs3KjRsYO-nxo-hGTwPFywbVKoSqGuWEgrm8XFpxmjDkLu6REiLT_nRjZNgIGIU1stjEPD-bTCt3qKGoWp1VeDntspVLanPDAd6I9kSbQqgyq8NmrdWWSyYcAs3-hS8h1y5gGWif1R6hDnyJHHxYd4k1dcOnAcgx1ZYIgoQkxO5P_OCeEhaROgaaZnHDOFA_RneA-P6q5zBLUae33kggkGY4lgQ..&state=urn%3Agcx%3Aags%3ASignInCallback%3ASKTrWUEidxwkG6j2sv9oN2CAAAR0Ydt9UJd0-yTdAWc4EfqgAAmbavfdURtYd85dcUMPl9uxBM

  which displays this message:

  /customer/servlet/servlet.FileDownload?file=00P6000000em1RgEAI

  Clicking the Return to Application returns to this login screen:

  /customer/servlet/servlet.FileDownload?file=00P6000000eltitEAA

  Unfortunately the Admin user here is away for the day. I will get him to try tomorrow to see what difference I get and or upgrade my priivileges for this purpose.

  Has anyone tried using Custom Permissions in ArcGIS Online for this as compared to full admin permissions?

   

  Regards

  Ralph Price

   

   

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  Ryan Cooney

  July 13, 2015 23:49

  Hi Ralph,

  This sounds like Manager is failing when it attempts to make a request to ArcGIS Online to fetch user information. Both Manager and REST web applications will likely need the same proxy configuration in their web.config that the Post Installer has. Check the Manager logs to see if there are error details.

  By default the administrators of your ArcGIS Online organization will be able to sign in to Manager as well as the ArcGIS Online user account you used when the Post Installer prompted you for ArcGIS Online credentials.

  --Ryan

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  Permanently deleted user

  July 14, 2015 04:59

  Hi Ryan

  I haven't previously needed to do any proxy configurations. Our GE sites and AGS map services that we make publically available are behind a reverse proxy (Microsoft's Threat Management Gateway).

  As to the other config files, I assume that you mean these two:

  • GE Manager - C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\Manager\Web.config
  • GE REST -       C:\Program Files (x86)\Latitude Geographics\Geocortex Essentials\Default\REST Elements\REST\Web.config

  I have added the following to those files:

  /customer/servlet/servlet.FileDownload?file=00P6000000em1KuEAI

  and unfortunately ending up with the same apparent error.

  There does not appear to be any apparent error as far as Fiddler is concerned:

  /customer/servlet/servlet.FileDownload?file=00P6000000elu3EEAQ

  Any thoughts would be appreciated

  Regards

  Ralph Price

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  Ryan Cooney

  July 14, 2015 06:22

  Hi Ralph,

  Those are indeed the web.configs I was referring to. 

  Perhaps your app pool accounts do not have permission to talk to the proxy. There are HTTP 407 responses in Fiddler which indicates that the proxy requires authentication.

  --Ryan

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  Permanently deleted user

  July 14, 2015 06:32

  Thanks Ryan

  I will follow that avenue

  Regards

  Ralph

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