New support forum subscription notifications

Permanently deleted user

September 25, 2015 20:21

I have been receiving notification emails from the new support forum subscriptions and noticed that the subject information is quite different from the old notifications.  In order to prioritize my reading I used to scan the subject line to see what the title/subject of the post was – if it wasn’t something I’m immediately interested in I could skip it
With the new format, all I see is a generic subject line saying a new post has been made. 
In order to find out what the post is about I actually have to open the message and read it.  Even then, there is no mention of the post's title – just the post’s text.  This makes it very difficult to even know what the issue is that people discussing.  I find that this makes the emails next to useless, since I have to log onto the forum to find out what the posts are about.

Please bring back the forum thread's title in the notification emails that are sent out.

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  Permanently deleted user

  September 28, 2015 16:28

  Thank you for your feedback, Peter! We've had requests from others to improve the notifications, and we plan to update this shortly.
  
  For any new ideas related to the new Geocortex Support Center, please email community@geocortex.com.
  
  Best wishes,
  Pandora Sharples | Support and Training Manager

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