Unable to register android app with GE instance

Permanently deleted user

October 28, 2015 23:28

Geocortex Mobile App Framework for Android 1.3 fails to register the application with the Geocortex Essentials instance, it keeps saying that there is a problem in connecting to the server after using the registration URL (http://geoptax.com/Geocortex/Essentials/REST/EssentialsRegistration), or when scanning the  barcode using the device’s camera

 

What might be the issue here?

 

 

 

Any help is appreciated

 

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Xa4p&feoid=Body&refid=0EM60000000XqHo" _/_img_

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Xa4p&feoid=Body&refid=0EM60000000XqHt" _/_img_

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000Xa4p&feoid=Body&refid=0EM60000000XqHy" _/_img_

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  Permanently deleted user

  October 29, 2015 15:39

  Hi Hani,

  Have you tried going to just that url in your browser on the android device? I tried your url on my GMAF app and it loaded your viewers successfully. There might be an issue with your network accessing your Geocortex Essentials server but I am not sure what it could be at this time.

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  Permanently deleted user

  October 29, 2015 15:42

  Oh sorry Hani I also meant to mention, when performing the registration via the text input (the 2nd picture you have) the url to input is http://geoptax.com/Geocortex/Essentials/Rest without the /EssentialsRegistration part. 

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  Permanently deleted user

  October 30, 2015 20:56

  Many Thanks Cory,

   

  I tried your suggestion and it worked well. However, seems that there is another reason for this problem which lies in the the android device itself; I was trying with tablets (Smasung Galaxy Tab 3 and Samsung Galaxy Tab 2) and they failed to load the viewer even with "geoptax.com/Geocortex/Essentials/Rest" link (Also the interface was not working well with these devices and the default Sample World Cities app did not work with them). Whereas, when I used a Samsung Galaxy E7 mobile, the life was easier and everything went perfectly (the interface launched properly, and the viewer was downloaded)

   

  _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90760000000XZqd&feoid=Body&refid=0EM60000000XqJk" _/_img_

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