After iOS 9.1 (13B143) Update HTML Viewer does not proceed past splash screen

Permanently deleted user

November 04, 2015 18:39

After iOS 9.1 (13B143) Update HTML Viewer does not proceed past splash screen.  This was tested in the following manner:

 

ipad (a) with update did not work, ipad (b) without update did work.  ipad (b) was updated and no longer works.

 

We are currently running:

 

Geocortex Essentials 4.4.2

 

Geocortex Viewer for HTML5 2.5.1

 

Thanks

 

Rod

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  Permanently deleted user

  November 05, 2015 17:11

  Thanks for this report, Rod.  Our QA team is currently investigating this issue.  We'll let you know what we find!

   

   

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  Chris Roberts

  November 05, 2015 21:21

  I have tested our external site  using an Ipad with 9.1 installed.

   

  GXE and viewer as below:

   

  Geocortex Essentials 4.4.2

   

  Geocortex Viewer for HTML5 2.5.1

   

  We arent experiencing any of the issues you described. Our site loads up with no issues

   

   

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  Longguang Fan

  November 05, 2015 22:58

  Hello Rod,

   

  We updated our ipad to iOS 9.1 (13B143). Our site loads and works as expected in Geocortex Viewer for HTML5 2.5.1. Could you please try clearing your browser cache? 

   

  Thanks

   

  Long

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  Permanently deleted user

  November 05, 2015 23:24

  Hello Rod, 

  As Pandora stated, the QA department is looking into the issue, but we haven't been able to replicate it so far. Is your site secured using ssl or any other type of security method? I know iOS had some security changes in the newest versions that may have resulted in it not accepting or forgetting your certificates. 

  I was also curious as to which version of iOS you were using before the update to 9.1

  Hopefully with this information we will be better equipped to recreate the issue,

   

  Cory Purnell

   

  Latitude Geographics Quality Assurance Team

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  Permanently deleted user

  November 11, 2015 08:27

  Thank you for the replies.

   

  Our site is SSL, it was on iOS before the update and worked,

   

  

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  Permanently deleted user

  November 11, 2015 08:30

  iOS 9

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  Permanently deleted user

  November 11, 2015 18:15

  Hi again Rod, 

  That picture is very interesting, it is acting like you are trying to load the viewer with no internet connection (though I can tell you have a connection from your image). Is your viewer public or is it hosted within a certain network? It seems like the viewer is trying to access the resources but failing for some reason. 

  Unfortunately there isn't much I can do without access to the viewer or the ability to troubleshoot directly with you as it could be caused by a number of things. Is it possible for your to contact our support team at Support@Geocortex.com so we can dig deeper into the issue?

  In the mean time things to ensure are that you aren't trying to load the viewer in an offline state, via an offline=true url parameter or loading the offline.aspx page (though that offline.aspx page should be gone in 2.5).

  Sorry I couldn't be much help,

   

  Cory Purnell

   

  Latitude Geographics Quality Assurance Team

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