Essentials doesn't recognize web adaptor but everyone else does

Permanently deleted user

December 03, 2015 08:17

ArcGIS Server 10.3 and Web Adaptor are running on server #1

 

Geocortex Essentials 3.14 is running on server #2

 

Both servers are on our intranet, in the local intranet zone

 

Both AGS and Essentials are using Windows authentication

 

Services are not secured, i.e. visible to all

 

 

Here's the problem:

 

When I try to add a map service in Essentials through the web adaptor, no services are found. When I go through port 6080, all the services are found by Essentials.

 

Yet, the web adaptor seems to work for everyone else. On the server that runs Geocortex (and on other machines as well), I can browse to the AGS map services using the web adaptor REST endpoint. On my local computer, I can load the AGS map services in ArcMap using the web adaptor connection.

 

Why can't Essentials use the web adaptor when everyone else can? I have tried every avenue I can think of but found no clues.

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  Stefan Schweigert

  December 15, 2015 19:35

  Hello Kim,

  I just wanted note that only GE 4.2 and newer have been fully tested to be compatible with ArcGIS 10.3, but it is strange that only you are seeing this issue. What browser are you using with Essentials, and does it occur in all browsers?

   

  Thanks, Stefan

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  Permanently deleted user

  January 19, 2016 03:58

  I have a similar issue where it only occurs when connecting to my test ArcGIS machine from the GE dev environment. I found ignoring the web adaptor and connecting straight to the port that ArcGIS is running on gets it working.

   

  I presumed the issue was either with the way this web adaptor is set up or the fact that the servers are in different domains. Indeed, checking different browsers is a good idea.

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  Permanently deleted user

  February 02, 2016 01:57

  I have upgraded to GE 4.4.3 and am still unable to see the ArcGIS 10.3.1 web adaptor from GE.

   

  Browsers tried include Chrome and IE 11.

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  Permanently deleted user

  February 02, 2016 15:54

  Hello,

   

  I am seeing the same issue.  I am running ArcGIS 10.2.1 (ArcGIS Server, Web Adaptor) with GE 4.4.  From another laptop I can hit the viewer, but I get an error that the viewer is having trouble reaching the services.  I tested the rest/services URL without using the port and I can see them from the viewer machine.  Using the port number, I cannot.  When I try to edit the connection to the Map Server in GE and remove the port, the connection fails.  I am using chrome in both the laptop that is trying to hit the viewer and the GE / ArcGIS Server machine.

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  Permanently deleted user

  February 04, 2016 14:26

  Just wondering... do you have any AGS security applied (token or Active Directory)?  If so, is it controlled through web tier (IIS / web adaptor) or application tier (ArcGIS)?

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  Permanently deleted user

  July 12, 2016 23:22

  Fixed. Had to set the Essentials app pools (EssentialsAppPool4 and EssentialsAdministrationAppPool4) identity to a custom (service) account that had access to the ArcGIS Server machine.

   

  And yes, we do have AGS security applied through web tier, as described here: http://server.arcgis.com/en/server/latest/administer/windows/securing-web-services-with-integrated-windows-authentication.htm

   

   

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