Geocortex Insight, Summary Tab - An error occurred while retrieving the Overview information.

Permanently deleted user

May 12, 2016 04:33

Hi,

 

I have install geocortex essential and insight on one machine. Essential works fine, but in insight when I click on Summary tab I get this error message in a red box border:

 

An error occurred while retrieving the Overview information.

 

But Status tab and Trends tab are working fine without problem.

 

Any idaea what causing this problem?

 

Regards

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  Permanently deleted user

  May 12, 2016 15:39

  Good day Peter,

   

  There is currently a bug that triggers when you try to run Essentials and Insight on the same server.  Please check out the known issues KB article for details:

   

  https://support.geocortex.com/optimizerGSCkba?sub-nav=kba&main-nav=optimizer&#!/feedtype=SINGLE_ARTICLE_DETAIL&dc=Geocortex_Insight_Optimizer_kba&criteria=BESTANSWERS&id=kA360000000Xb6c

   

  I hope this helps!

   

  Thanks,

   

  Danny

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  Permanently deleted user

  May 12, 2016 22:40

  Hi Daniel,

   

  I did that changes but still getting the same error. ( I have restart server after changes)

   

  Regards

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  Permanently deleted user

  May 12, 2016 23:17

  Hi Peter,

   

  What exactly did you change?  Are you still running Essentials and Insight on the same server?  

   

  Thanks!

   

  Danny

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  Permanently deleted user

  May 13, 2016 05:03

  I Have done this:

   

  Stop the Geocortex Core service on the Hub server.

   

  Modify the ElasticSearch configuration file here: C:\Program Files\Latitude Geographics\Geocortex Core\NSRoot\Geocortex\Core\Roles\ElasticSearch\2.3.1\elasticsearch-1.5.1\config\elasticsearch.yml

   

  Add the following entries:

   

  indices.fielddata.cache.size: 60% indices.breaker.total.limit: 80%

   

  Modify the ElasticSearch role.config file here: C:\Program Files\Latitude Geographics\Geocortex Core\NSRoot\Geocortex\Core\Roles\ElasticSearch\2.3.1\role.config

   

  Increase the Value parameter from 1g to 3g:

   

  <StartupSetting Key="MaxMemory" Value="1g" />

   

  Start the Geocortex Core service on the Hub server

   

  Yes, I still have both of them on the same server.

   

  Regards

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  Permanently deleted user

  May 16, 2016 15:24

  Hi Peter,

   

  Sorry I think I was unclear when I wrote that original message.  Please look at the bottom of the Known Issues KB article.  The exact heading is "Insight stops working after upgrading to Essentials 4.5, when Insight hub and Essentials are on the same server"

   

  Thanks,

   

  Danny

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