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why analytics is reporting some users with the same username and user id multiple times with different data?

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3 comments

  • Permanently deleted user
    Hello Dibya,

     

    I'm not sure about that.  Assuming that you are looking at a single content panel, you should have one entry per username.  Can you please either post a screenshot of the entire panel (or if you prefer not to, as they contain usernames) submit a support case so one of the analysts can have a look?

     

    Thanks!

     

    Danny
    0
  • Dibya Pradhan
    Hi Danny,

     

    Here is a screenshot. As you can see the last 4 rows have duplciates.

     

    _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90760000000TUBd&feoid=Body&refid=0EM60000000Lzdt" _/_img_
    0
  • Permanently deleted user
    Hi Dibya,

     

    I'm sorry, but I'm not sure.  I've never seen this behaviour before.  I would suggest opening a support case, so one of the analysts can take a look at this.

     

    Thanks,

     

    Danny
    0

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