Tile cache layers not printing!

Permanently deleted user

July 27, 2016 19:14

We have some cached tile layers that are not printing.

I have looked at two posts from the past that cover similar issues. But the fixes did not work for me…

Geocortex 4.2.1

Silverlight 2.4

ArcServer 10.1

Suggestions please….

Comments

3 comments

Permanently deleted user

July 27, 2016 22:24
Hi Forest,

The sure way to find out what is causing your printing issue is to use a web inspection tool like Fiddler. Fiddler will show the print request and the response. As Essentials will also be making web requests to create the print, you will most likely need to use Fiddler as a proxy for Essentials -

https://support.geocortex.com/essentialsGSCkba?sub-nav=kba&main-nav=essentials&#!/feedtype=SINGLE_ARTICLE_DETAIL&criteria=BESTANSWERS&id=kA360000000Cib0CAC

this will show Essentials making an export request to the ArcGIS server and the response coming back. You will most likely find the request is missing a parameter or the ArcGIS server did not return the correct image(s).

Feel free to open a support ticket if you want assistance doing this, I would say it's a fairly advanced exercise depending on your comfort level with Fiddler.

Regards,

Wayne Richard

Latitude Geographics Group Ltd.

Head Office: 300 – 1117 Wharf Street Victoria, BC Canada V8W 1T7

Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com

Developers of Geocortex web-based mapping software | www.geocortex.com

An Esri Platinum Business Partner
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Permanently deleted user

July 27, 2016 22:39
Thanks Wayne.
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Permanently deleted user

August 10, 2016 21:42
I had a similar problem where a cache layer would print, but not appear in the legend of a print template. This was fixed by having the layer be on by default.
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