Error Loading Map Services - Service Exists

Permanently deleted user

September 22, 2016 18:59

Hello all!  

 

I have a problem with one of my applications that I set up in a deployment of GCTE and just moved to a new machine.   When I open the site, I get the following message:

 

Error Loading Map Services

 

There was a problem loading one or more map services. The following map services may be unavailable:

 

Flood

 

Notes:

• Flood Layer is a Feature Service
• Site was developed at old version:
  • Was GCTE 4.3, migrated successfully to 4.5 in the past, now on 4.6 (error occurs)
  • Installed Viewer for HTML 5 template was 2.5.2, now we are using 2.7.  Have not updated site after configuring Geocortex to use 2.7.  Should that matter?
• Flood layer ss present and visible in the viewer when launched
• Flood Layer is seen in the Layer Themes List in Manager and is viewable that there.  Visibility may be controlled by clicking checkbox - clearly it works.
• REST endpoint of layer accessible and usable from Site Info

 

Any help would be very much appreciated.  Thank you!

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  Permanently deleted user

  November 29, 2016 23:40

  Hi Marua,

   

  Sorry for the late reply on this!  If you're still having troubles, there are 2 things I can think of that you could try:

   

  1) Clear the site cache, by clicking the refresh button that shows up on the site thumbnail when you mouse over it in Essentials manager

   

  2) Remove and re-add the map service.  

   

  I hope this helps!

   

  Thanks,

   

  Danny

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