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Analytics 1.1.1 - internal server error

Permanently deleted user
Hi there,

 

I have installed Analytics on two machines ( windows 7 & Windows Server 2012 R2).

 

I was abled to register ArcGIS Online account with both of them, but on windows 7 I can log-in to Analytics with ArcGIS Identity but on Windows Server 2012 R2 I getting this error:

 

Internal Server Error

 

The operation resulted in an error: One or more errors occurred.

 

I have IIS 8.5 on this windows server and also have ASP.Net 4.5. But I don't why I'm getting this error.

 

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10 comments

Date Votes
  • Permanently deleted user
    Any idea? Update?
    0
  • Permanently deleted user
    Hi Ahad,

     

    Generic internal server errors can be pretty tricky to troubleshoot.  Are you seeing this error when you log into reports from the server (console or RDP), or through the browser on your desktop?

     

    I would suggest trying this URL from the server:

     

    http://localhost/AnalyticsReports

     

    I hope this helps!

     

    Danny
    0
  • Permanently deleted user
    Hi Danny,

     

    I have tried it from the server at my desktop and same error. I did tried localhost as well.

     

    It takes about 1 minute and then it is failing with this error message.

     

    But on windows 7 run without any problem.

     

    Regards,

     

    Ahad
    0
  • Permanently deleted user
    Hi Ahad,

     

    Unfortunately, I'm not too sure what else to suggest without being able to look at the server.  I would suggest reaching out to your local re-seller (AAM I believe) so they can assist you.

     

    If that's not an option, you may find some clues in the web service proxy log file (Here by default:  C:\Program Files\Latitude Geographics\Geocortex Core\Data\Logs\WebServiceProxy.log)

     

    I hope this helps!

     

    Thanks,

     

    Danny
    0
  • Permanently deleted user
    Did you ever find a resolution to this? I'm experiencing a similar issue where I can authorize the ArcOnline Identity store, but when try to login to the Analytics web page for the first time it returns the internal server error trying to reach the analytics site. Does the site need to be reachable from ArcOnline for the redirect after logging in?
    0
  • Permanently deleted user
    Hello Ahad and Christopher,

     

    Christopher, no, your Analytics site does not need to be reachable from AGOL.  

     

    Here's a new KBA that may help:

     

    https://support.geocortex.com/optimizerGSCkba?sub-nav=kba&main-nav=optimizer&#!/feedtype=SINGLE_ARTICLE_DETAIL&criteria=BESTANSWERS&id=kA3600000004NjmCAE

     

    Thanks,

     

    Danny
    0
  • Permanently deleted user
    Hi Daniel,

     

    Still have this problem with 1.2.1 on the same machine, just wondering if anything else I can do to resolve this?!
    0
  • Permanently deleted user
    Hi Ahad,

     

    My next suggestion would be to do a screen share to investigate this on your server.  You'll need to reach out to your Analytics reseller (or to us if you bought directly), and open a support case.

     

    Thanks!

     

    Danny
    0
  • Permanently deleted user
    Daniel, 

     

    This is the log file for this issue, it may give some idea what is happening.

     

     

    Exception Occurred: 'Error while handling security action: {0}' details: AggregateException: One or more errors occurred.

     

      at System.Threading.Tasks.Task`1.GetResultCore(Boolean waitCompletionNotification)

     

      at Geocortex.Platform.Security.Integration.ArcGIS.AdminClient.GetJson(String address, String method, NameValueCollection args)

     

      at Geocortex.Platform.Security.Integration.ArcGIS.SecurityIntegration.HandleSignInCallback(String wctx)

     

      at System.Linq.Enumerable.WhereSelectArrayIterator`2.MoveNext()

     

      at System.Linq.Enumerable.FirstOrDefault[TSource](IEnumerable`1 source, Func`2 predicate)

     

      at Geocortex.Platform.Security.Integration.Web.HttpSecurityModule.Callback()

     

      at lambda_method(Closure , Object , Object[] )

     

      at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)

     

      at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()

     

    ================ START INNER EXCEPTIONS ================

     

    WebException: Unable to connect to the remote server

     

      at Geocortex.Platform.Security.Integration.ArcGIS.AdminClient.<DownloadStringAsync>d__6.MoveNext()

     

    --- End of stack trace from previous location where exception was thrown ---

     

      at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)

     

      at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

     

      at Geocortex.Platform.Security.Integration.ArcGIS.AdminClient.<GetJsonAsync>d__11.MoveNext()

     

    SocketException: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond 50.19.246.45:443

     

      at System.Net.Sockets.Socket.EndConnect(IAsyncResult asyncResult)

     

      at System.Net.ServicePoint.ConnectSocketInternal(Boolean connectFailure, Socket s4, Socket s6, Socket& socket, IPAddress& address, ConnectSocketState state, IAsyncResult asyncResult, Exception& exception)

     

    ================ END INNER EXCEPTIONS ================
    0
  • Permanently deleted user
    I got this error recently and thought it could be due to the AGOL switch to TLS 1.2 and I was correct.

     

    I was able to resolve it by adding the registry values mentioned at the link below on my analytics server: https://communities.geocortex.com/s/article/Connecting-to-external-services-with-TLS-1-2
    0

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