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No AGS Server stats collected

Permanently deleted user
I have configured Analytics 1.2 to report on one of our ArcGIS Server 10.4.1 servers.  It appears to have accepted all the path names, user names and passwords for the REST endpoint, AGS logs and IIS logs, since it successfully saved the new server configuration.

 

It will also correctly list all the services that are running on the AGS box including which layers are are turned on by default, etc.  However, it never seems to actually collect any statistics from either AGS nor IIS.  Every report is blank except the Service Usage and Performance report, which ONLY lists the service names and type - total requests, unique users, etc. are all blank.

 

Is there any way to verify that Analytics is successfully accessing the AGS / IIS logs?  I have not installed the Geocortex client on the AGS box, since it seems to be recommended that you let the hub server access them remotely (through network shares).

 

Peter.
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6 comments

Date Votes
  • Permanently deleted user
    Hi Peter,

     

    In that case, the culprit is usually that the log level on the ArcGIS server is not set to verbose.  

     

    You can confirm that the logs are being collected by going to the Core log directory, and looking at the Analytics.ArcGisLog.log file (located here by default: C:\program files\Latitude Geographics\Geocortex Core\Data\Logs)

     

    I hope this helps!

     

    Thanks,

     

    Danny
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  • Permanently deleted user
    I see similar error messages about 'Power=up error while starting role' in the Analytics.IISLog as well as other errors in various log files.  Did a repair install and reboot - looks like things are operating better now.  Don't know what went wrong on initial install.
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  • Permanently deleted user
    Glad to hear it's working Peter!  If it happens again, please let us know and we will help you investigate!

     

    Cheers,

     

    Danny
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  • Permanently deleted user
    Danny,

     

    Still not 100% working yet, I don't think.  Although I get service usage, etc. now, I still get nothing for Tile Requests even though I can see many requests in the web server log.

     

    The Analytics.IISLog file also still shows errors [2017-01-06 15:37:31,078][INFO ][1 ][Analytics.IISLog][Geocortex.Platform.Role.RoleBase.PowerUp] Powering up IIS Log Collector. InstanceId: 02bb6d19-4919-4ed1-afd1-bd54f94d0b2a [2017-01-06 15:37:35,522][INFO ][Role: Analytics.IISLog InstanceID: 02bb6d19-4919-4ed1-afd1-bd54f94d0b2a][Analytics.IISLog][Geocortex.Globalization.LanguagePackCache.Load] Loaded LanguagePacks 2ms [2017-01-06 15:37:35,559][ERROR][Role: Analytics.IISLog InstanceID: 02bb6d19-4919-4ed1-afd1-bd54f94d0b2a][Analytics.IISLog][Geocortex.Platform.Role.RoleBase.PowerUp] Exception Occurred: 'Power-up error while starting role. Namespace: Geocortex.Analytics Instance-ID: 02bb6d19-4919-4ed1-afd1-bd54f94d0b2a' details: ArgumentNullException: Value cannot be null. Parameter name: source at System.Linq.Enumerable.Any[TSource](IEnumerable`1 source, Func`2 predicate) at Geocortex.Analytics.Collectors.Library.LogCollector.LogCollectorBase`1.SetLastWriteTimesForNewConfigurationThatWasPreviouslyScanned() at Geocortex.Analytics.Collectors.IISLog.IISLogCollector.ProcessArcGisServerProperties(SharedDocument document) at Geocortex.Analytics.Collectors.Library.SharedDocuments.SharedDocumentStorage.OnCallbackInfosCollectionChanged(Object sender, NotifyCollectionChangedEventArgs e) at System.Collections.ObjectModel.ObservableCollection`1.OnCollectionChanged(NotifyCollectionChangedEventArgs e) at Geocortex.Platform.Security.Support.Collections.CollectionExtensions.AddRange[TValue](ICollection`1 target, IEnumerable`1 values) at Geocortex.Analytics.Collectors.CollectorBase.InitializeSharedDocuments() at Geocortex.Analytics.Collectors.CollectorBase.Initialize(String roleConfiguration) at Geocortex.Analytics.Collectors.Library.LogCollector.LogCollectorBase`1.Initialize(String roleConfiguration) at Geocortex.Analytics.Collectors.Library.LogCollector.WebServerLogCollectorBase.Initialize(String roleConfiguration) at Geocortex.Platform.Role.RoleBase.PowerUp() [2017-01-06 15:37:35,574][INFO ][Role: Analytics.IISLog InstanceID: 02bb6d19-4919-4ed1-afd1-bd54f94d0b2a][Analytics.IISLog][Geocortex.Platform.Role.RoleBase] Finished powering up IIS Log Collector. 4666 milliseconds elapsed

     

     
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  • Permanently deleted user
    Hi Peter,

     

    This is a tricky one to troubleshoot over the forums.  I would suggest opening a support case so we can do a screen share with you to try and get to the bottom of this.

     

    Thanks!

     

    Danny
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  • Permanently deleted user
    Danny, I've opened a ticket today.  Hopefully we can figure things out - it's all a bit sketchy at the moment.
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