customized email subjects?

Permanently deleted user

January 19, 2017 21:22

Is it possible to customize the subject line of an alarm email (or all of the message)?

 

We have Analytics pointing at different environments (dev/test/prod) and the default subject line puts the server URL at the end of a very long subject line and often you can't see what server generated the error without scrolling the subject line or actually reading the email.

 

It would be nice if the parameters that make up the subject (alarm code, response time, service name, server URL) could be re-ordered or customized to make it more readable.

 

Along the same lines, is there any way to set the sender name that shows up on the alarm emails.  The default is just "Geocortex Analytics".

 

Finally, am I correct in assuming that there can only be one email configuration?  We would like the ability to have alarms for some servers go to one set of emails and other alarms go to a different set of emails, depending on the type of server being monitored and type of alarm generated.

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  Permanently deleted user

  January 19, 2017 22:52

  Hi Peter,

   

  I'm sorry to say that you cannot customize the email subjects or the sender name.  I would suggest posting this to the ideas section so that people can vote on it.  If it gains enough visibility, we will consider it for a future release!

   

  In regards to the other question, you cannot have different alarms go to different contacts, but some users have worked around this by applying rules on the mail server to route the emails to different recipients based on the subject line or content.  So for example, if the subject contains the string "server1" forward it to user1, and "server2" goes to user1 and user2.  

   

  You can use this same principal of email rules to route your alerts into different folders in your mailbox to make the content easier to understand.  To continue with the same example, let's say that server1 is prod, and server2 is dev.  You can rule that server1 goes to the prod folder, and server2 goes to the dev folder.  Here's a primer on client side rules for Microsoft Outlook that may help!

   

  https://support.office.com/en-us/article/Manage-email-messages-by-using-rules-c24f5dea-9465-4df4-ad17-a50704d66c59

   

  I hope this helps!

   

  Thanks,

   

  Danny

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