Data has diappeared

January 31, 2017 21:00

I had a user complain about our html 5 viewer performance, so I went to review our Analytics and I kept getting ArcGIS Identity errors so I couldn't log in. I rebooted the server and i was able to get in, but when I did, there was no data. I had just reviewed all the data last Friday and now it is all gone. Not only is it missing, it doesn't appear to be collecting. I'm not even sure where to start looking. Can anyone offer assistance?

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7 comments

Permanently deleted user

February 02, 2017 19:55
Hi Ethan,

This is a tricky one to troubleshoot without seeing the logs. Can you please open a support case, and run (https://support.geocortex.com/essentialsGSCkba?id=kA360000000Xb6h) GCXInfo so we can take a look?

Thank you!

Danny
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Ethan Granger

February 03, 2017 17:37
I started case 00091830 and I'm running GCXInfo now.
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Ethan Granger

February 07, 2017 15:30
Danny, any luck figuring out what happened?
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Permanently deleted user

February 07, 2017 17:14
Hi Ethan,

I just sent you an email on this :) Expect a community announcement later today with further details.

Thanks!

Danny
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Permanently deleted user

February 08, 2017 00:17
For anyone else who finds this thread, the community post in question is (https://support.geocortex.com/optimizerGSCForum?sub-nav=forum&main-nav=optimizer&/feedtype=SINGLE_QUESTION_DETAIL&dc=Announcements_Insight&criteria=ALLQUESTIONS&id=90660000000CkBcAAK) here .

Thanks!

Danny
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Ethan Granger

February 24, 2017 19:35
Danny,

I finally got around to the upgrade and it appears all of my data is wiped out again. Some data from yesterday appears which would indicate it wasn't the upgrade, but still....
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Permanently deleted user

February 27, 2017 16:10
Hi Ethan,

Please open a support case so we can take a look

Thanks!

Danny
0

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Data has diappeared

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