Collaboration Issue
I upgraded Essentials to 4.7 & HTML Viewer to 2.8 over the weekend. I cannot get the collaboration tool to work.
1. I can create a room but it immediately disappears once I save it
2. I can see the room through the collaboration admin page when I click in the "Specify the rooms to automatically join:" dropdown.
3. I can add the room to the list to automatically join but they don’t show up in the "join a room" drop down in the site.
4. I have tried signing in with my domain account and my AGO account. I get the same results. _img_ alt="Rooms that have been created" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000PEU3&feoid=Body&refid=0EM60000000HYJw" _/_img__img_ alt="Rooms don't appear in the drop down" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=90660000000PEU3&feoid=Body&refid=0EM60000000HYK1"_/_img_
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I think I may have found my answer.
Bug ID: GC-2630 -
Daniel, if your Essentials instance installed on Windows Server 2008, it's very likely GC-263. I would suggest getting in touch with our (To: support@latitudegeo.com) Support Team so they can work with you to provide a workaround. 0 -
I'm having the same issue, what was your answer Daniel?
I am on Windows Server 2008, I will contact the support team too.0
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