Guest Users

Permanently deleted user

May 17, 2017 13:30

I am seeing some guest users in the analytics information. Our app doesn't allow guests, so why isn't every user a "Signed in User"?

Comments

5 comments

Permanently deleted user

May 17, 2017 13:49
Which report do you see this on? Session by Authentication type, users, Sessions by session duration?

Do you have anonymous access disabled in IIS? Do all your apps that are sending data to Analytics have a specific user specified in Manager?
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Permanently deleted user

May 17, 2017 15:16
Hi Craig,

What version of Analytics and GVH are you running? This sounds like a known issue (GID-1999) that was solved in GVH 2.8, and Analytics 1.3.

Thanks!

Danny
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Permanently deleted user

May 17, 2017 15:54
I am running Analytics 1.3, BUT GVH 2.7.1 and Silverlight 2.5.1
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Permanently deleted user

May 17, 2017 15:59
Hi Craig,

I think that may be the issue. Can you please try upgrading (or deploying a new viewer) at your convenience, and let me know if that helps?

Thanks!

Danny
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Permanently deleted user

May 17, 2017 16:41
Will do

Many thanks
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