ArcGIS Indentity Sign In 404 after installing Analytics 1.3

Frank Martin

May 23, 2017 20:11

I just install Analytics 1.3 and all went well with the installation.  However, when I try to sign in, there is a 404 error after launching the ArcGIS Identity Sign In page.  

 

 

Any ideas on how to fix this?

 

Thanks,

 

Frank

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  Permanently deleted user

  May 23, 2017 21:56

  Hi Frank,

   

  Was this a new install, or an upgrade?  Can you please re-run the ArcGIS identity setup tool, and test it again?

   

  Thanks!

   

  Danny

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  Frank Martin

  May 25, 2017 12:44

  Hi Danny,

   

  It was an upgrade from Analytics 1.2.1.   I reran the ArcGIS identity setup tool which was successful, however the problem still exist.

   

  Thanks,

   

  Frank

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  Permanently deleted user

  May 25, 2017 15:39

  Hi Frank,

   

  That's an odd one for sure!  I'd encourage you to open a support case so we can help you investigate this.

   

  Thanks,

   

  Danny

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  Frank Martin

  May 25, 2017 17:47

  Thanks Danny!  Will do.

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  Frank Martin

  May 25, 2017 20:45

  Hey Danny,

   

  I think I figured out what the problem.  When I ran the ArcGIS identity setup tool, I didn't enable SSL.  Once I enabled SSL and launced Analytics, the sign in screen presented correctly and I was able to sign in.   I'd forgotten we had started enabling SSL.  Something to keep in mind.

   

  Thanks,

   

  Frank

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  Permanently deleted user

  May 25, 2017 20:49

  Great catch Frank!  Yes, if you are using SSL to access your reports, you'll want to make sure you specify that in the ArcGIS identity setup.

   

  Cheers!

   

  Danny

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