“export to shape file” tool ends up with “timeout exceeded” error,

Permanently deleted user

August 25, 2017 03:23

“export to shape file” tool ends up with “timeout exceeded” error,

 

 

 

We never got a root solution to this very frustrating issue “timeout exceeded”. This issue is previously reported here:

 

Error running report 'Timeout exceeded' (https://support.geocortex.com/customer/essentialsGSCForum?inputboxform=exceeded#!/feedtype=SINGLE_QUESTION_SEARCH_RESULT&id=90660000000CkYvAAK)

 

 

 

Is there a way out to resolve this very challenging and disappointing issue?

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=906f20000000CRy&feoid=Body&refid=0EMf2000000E4Dv" _/_img_

 

_img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=906f20000000CRy&feoid=Body&refid=0EMf2000000E4E0" _/_img_

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  Mike Ketler

  August 30, 2017 18:21

  Hi,

   

  You could try increasing the HTML5 Viewer timeout as the default is 60 seconds.

   

  This will require editing the viewer index.html page. 

   

  Replace:

   

  new geocortex.essentialsHtmlViewer.ViewerLoader().loadAndInitialize();

   

  With (you can change the values so the timeout is less or more):

   

  new geocortex.essentialsHtmlViewer.ViewerLoader().loadAndInitialize({ onSiteInitialized: function(app, loader) { geocortex.config.io.timeout = 600 * 1000; // 600 seconds. } });

   

  Thanks,

   

  Mike Ketler

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  Permanently deleted user

  July 11, 2019 16:16

  FYI, the formatting did not come through in the code above, it should read -

   

  new geocortex.essentialsHtmlViewer.ViewerLoader().loadAndInitialize(

   

              { onSiteInitialized: function(app, loader)

   

                  { geocortex.config.io.timeout = 600 * 1000; // 600 seconds.

   

              }

   

          });

   

  or on one line it can be -

   

  new geocortex.essentialsHtmlViewer.ViewerLoader().loadAndInitialize({ onSiteInitialized: function(app, loader) { geocortex.config.io.timeout = 120 * 1000; } });

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  Permanently deleted user

  July 25, 2019 07:01

  Hi,

   

  This changing in code is only increase the time before displaying "time out exceeded" error (This error will displayed after 120 second instead of 60 second).

   

   

  In other words, This time is increased in the code to try increasing the HTML5 viewer timeout before displaying this message to the end user.

   

  Am I right?

   

  Best,

   

  Fatin

   

   

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