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“Post Installation Configuration” fails to start (failed to connect to geocortex core),

Permanently deleted user
“Post Installation Configuration” fails to start (failed to connect to geocortex core),

 

 

 

“Post Installation Configuration” fails to start and generates the error below:

 

 

 

failed to connect to geocortex core, the timed out

 

 

 

best

 

 

 

Jamal

 

User-added image

 

 
-1

Comments

13 comments

Date Votes
  • Permanently deleted user
    Hi Jamal,

     

     

     

    Try to uninstall the geocortex core and then run the post installation and it will be reinstalling the geocortex core automatically. I tried it and it’s worked fine with me.

     

    _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000fxnY&feoid=Body&refid=0EMf2000000k9w6" _/_img_

     

    Best,

     

    Rawan

     

     
    0
  • Permanently deleted user
    I had this same issue and for me, I had to disable SSL during the configuration of the cluster.  Once I did that, I was able to get the post-installation to continue.
    0
  • Mike Ketler

    Hi Jamal/Shawn,

     

    Troubleshooting Core issues is best done through a support ticket. Uninstalling Core will simply remove the roles and won't delete the Elastic Search data which could be the culprit. 

     

    Thanks,

     

    Mike Ketler
    0
  • Permanently deleted user
    We have multiple issues in Geocortex that are solved with workaround.

     

    Do you mean that we need to open support ticket by contacting the reseller (gistec in my case)? Is this for free?

     

     

     

    However, we prefer to report all issues in the forum so that all the community can interact. Contacting the reseller and resolving the issue at that level will kill knowledge sharing and doesn’t allow the chance of other users\ or even geocortex team to be aware of such issues.

     

     

     

    Thanks Rawan. It works with me as I uninstalled\reinstalled the Geocortex Core

     

     
    0
  • Permanently deleted user
    Thank you, Rawan!  I just had the same problem.  Uninstalled Core as you suggested and it worked.  Your post saved the day!
    0
  • Permanently deleted user
     

     

    Dear (https://support.geocortex.com/GSCProfile?communityId=09a6000000008Qu&userId=00560000006EjMJ&showHeader=false) Stephanie

     

    I am very happy to hear that your issue has been resolved.

     

    Best,

     

    Rawan

     

     
    0
  • Permanently deleted user
    I had the same problem with GE 4.9.1 and I uninstalled Geocortex Core and it worked perfectly!

     

    Thank you for the tips! Much appreciated!

     

    Niki
    0
  • Permanently deleted user
    This is still an issue in 4.10.3  This would save a lot of post-installation configuration headaches if they got working.
    0
  • Permanently deleted user
    Hi.

     

    I am having the same issue with Essentials 4.7.1 and uninstalling geocortex core and reinstaling it again did not resolve the problem.

     

    the Geocortex core service is running on windows.

     

    i can also telnet into port 19201

     

    any advice on how to troubleshoot this ?

     

     
    0
  • Hwa Saup Lee
    I have the same issue with 4.12 new installation on a new VM.  Geocortex core service is running but failed to connect. any advice on how to resolve?  
    0
  • Permanently deleted user
    Hi Hwa Saup,

     

    The Core logs will give you an indication of what is wrong but they may not be the simplest things to read.  I would recommend sending in the DocumentStore log to support, so they can provide assistance.

     

    C:\Program Files\Latitude Geographics\Geocortex Core\Data\Logs\

     

    Regards,

     

    Wayne

     

     
    0
  • Permanently deleted user
    Hi all,

     

    I had the same issue with a 4.12 Installation (Custom Install on E:\ not on C:\)

     

     

    @Hwa Saup Lee

     

    unchecking the "Enable SSL" for the cluster solved the problem for me

     

     

    Regards

     

     

    Hadrien
    0
  • Permanently deleted user
    It appears that this forum site is not working properly. see the attached please
    0

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