Analytics Cluster Unassigned?

Permanently deleted user

August 21, 2017 06:04

I have Analytics working with AGOL and ArcGIS Server however I can't seem to pick up an existing Essentials instance?

 

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  Permanently deleted user

  August 23, 2017 18:06

  Hi Richard,

   

  Is Analytics installed on the same server as your Essentials machine?  

   

  If not, did you install the Analytics agent on the Essentials server, and cluster it with the Analytics hub?  Section 5.4 of the admin guide covers the Agent installation, and section 6.2 covers the Cluster configuration utility.

   

  Thanks,

   

  Danny

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  Permanently deleted user

  August 23, 2017 22:19

  Thanks Danny,

   

  The cluster config utility invalidated my settings so I backed out originally. Turns out I hit ok and the settings worked despite that. 

   

  Can you tell me what elements in the Analytics reports that the client relay adds beyond what is provided once the cluster with essentials is working?

   

  Thanks,

   

  Richard

   

   

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  Permanently deleted user

  August 23, 2017 22:52

  Hi Richard,

   

  Glad to hear you got it working!  

   

  The client relay provides information about usage in your Essentials viewer, as well as providing supplemental data to some of the other panels.  For a complete list, please take a look at the content panel reference, in the appendix of the Admin guide.

   

  In short, the agent (which is installed before you cluster) will tell you which sites and services you have in your environment, and the client relay will tell you how they are being used.

   

  I hope that helps!

   

  Thanks,

   

  Danny

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  Permanently deleted user

  August 27, 2017 22:29

  Hi Danny,

   

  I have since reinstalled hub and agent to apply SSL however the reports url seems to be stuck on 'database is initializing'. This has been running the over the weekend with all statuses not changing from pending.

   

  _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f20000000Sep&feoid=Body&refid=0EMf2000000E4Ey" _/_img_

   

  _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f20000000Sep&feoid=Body&refid=0EMf2000000E4F3" _/_img_

   

  Regards,

   

  Richard

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  Permanently deleted user

  August 28, 2017 16:20

  Hi Richard,

   

  I would suggest opening a support case so we can assist you with this directly.  Issues like this are a little tricky to troubleshoot on the forums.  

   

  Thanks!

   

  Danny

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