Internet Explorer 11 Version 11.0.47 Issues
I am working with Essentials 4.8.2.24 and GVH 2.9.1
We have tested in every browser mobile and desktop and the viewer has been working fine. Including in Internet Explorer 11 Version 11.608.15063.0
However, we are running into viewer trouble when launching the site in Internet Explorer 11 Version 11.674.15063.0. This error has been confirmed over a few different computers in the department.
When the viewer is launched with this version of IE, the lay out of our site is altered. Namely the toolbar launches as reduced and names of toolbar tabs are missing or altered. Another issue to note is that the Google Street View button is missing completely from the viewer.
Is anyone else experiencing this issue?
0
-
I guess this is related with the use of Windows 8.1.
The User Agent of IE then contains 'Touch', this causes the Tablet interface to be loaded in stead of the Desktop interface.
This issues should be solved in Windows 10.0 -
Hi, I had forgotten to mention that the desktops that were used for testing this are running on Windows 10. 0 -
To verify what Nico was saying, can you load the viewer using the developer tools (F12) and go to the Network tab. You'll need to press the green play button to start the capture. When the viewer loads check to see what shell is loading (Desktop vs Tablet). The request is one of the longest ones so it will be easy to spot. Here is an example -
/Geocortex/Essentials/REST/sites/LA_County/viewers/GVH210/virtualdirectory/Resources/Config/Default/Desktop.json.js
If you are using a desktop PC the Desktop.json.js file should be loaded. Based on your description, it sounds like another shell might be loading instead.
Regards,
Wayne Richard
Latitude Geographics Group Ltd.
Head Office: 300 – 1117 Wharf Street Victoria, BC Canada V8W 1T7
Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com
Developers of Geocortex web-based mapping software | www.geocortex.com
An Esri Platinum Business Partner0 -
Hi Wayne, thanks for the response. I'm looking at the Network feed in the Developer tools and found the longest request. How do I know if this is loading the Desktop.json.js file or not?
Thanks0 -
Hi Francis,
If you sort the file list by name, you can check to see if either Tablet.json.js or Desktop.json.js is loaded. It should be one or the other.0 -
Thanks for your responses.
So IE is running tablet mode. This is because the laptops that are being used to test this have a touch screen. However, neither of these laptops have their touch screen activated. Nor do other sites with Tablet compatibility launch in Tablet mode through IE as of the time of testing.
Would this be an issue with the way Geocortex triggers the tablet or desktop sites from the IE or touch screen computer?0 -
Hi Francis,
The browser (IE in this case) sends a "User Agent" setting with each request telling the server what type of device and browser is being used. If the laptop has a touch screen, the browser will tell the server this, via the user agent setting. You can alter your files, to force the viewer to use a desktop shell and ignore the "touch" setting, but I would recommend submitting a support ticket to do this as you could easily break something.
Regards,
Wayne Richard
Latitude Geographics Group Ltd.
Head Office: 300 – 1117 Wharf Street Victoria, BC Canada V8W 1T7
Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com
Developers of Geocortex web-based mapping software | www.geocortex.com
An Esri Platinum Business Partner0 -
Ok, thanks your help! 0
Please sign in to leave a comment.
Comments
8 comments