"Token Required" error when attempting to create an instant search index on a secured service

Permanently deleted user

November 21, 2017 20:37

Hi there,

 

I'm very new to Geocortex and am trying to set up my first instant search index.  The service in question is secured and requires an ArcGIS Server token to access it.  I made the service connection in the site itself by referencing a proxy page, and the layers show up fine in the viewer; however, when I try to start the index scan for the service, I receive a "HTTP Error - Token Required" message.  I found section entitled "Instant Search yields 404 error when indexing a token-secured map service" in the "Essential 4.6 Known Issues" posting (https://support.geocortex.com/essentialsGSCkba?sub-nav=kba&main-nav=essentials&#!/feedtype=SINGLE_ARTICLE_DETAIL&criteria=BESTANSWERS&id=kA360000000GqpGCAS) (saying I should contact Geocortex Support), but I'm running Essentials 4.9.  Has anyone dealt with this issue before?

 

Cheers,

 

Nate Shaub

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  Permanently deleted user

  November 21, 2017 21:08

  Hi Nate,

   

  Can you check the scanner log, typically here - 

   

  C:\Program Files\Latitude Geographics\Geocortex Core\Data\Logs\InstantSearch.Scanner

   

  to see if you can see the 404 error in the log file and what the request is that is causing the error?

   

  Thanks,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Permanently deleted user

  November 21, 2017 21:34

  Hi Wayne,

   

  Not much additional detail in the log (see below) ... it's as if the index operation isn't going through the proxy page specified in the service connection but rather straight to the service without a token.

   

  [2017-11-21 12:23:21,396][WARN ][64  ][InstantSearch.Scanner][Geocortex.Platform.Roles.InstantSearch.Scanner.ScannerRole.HandleWebException] Exception Occurred: 'Error downloading data from URL 'https://dev.tigardmaps.com/arcgis/rest/services/MapApplications/tig_demo_service/MapServer?f=pjson' for map service 'com_tigardmaps_dev:https_arcgis_rest_services_mapapplications_tig_demo_service_mapserver'.' details: WebException: Token Required

   

     at Geocortex.Platform.Roles.InstantSearch.SecuredServices.ServiceClient.<GetJsonAsync>d__1.MoveNext()

   

  --- End of stack trace from previous location where exception was thrown ---

   

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   

     at Geocortex.Platform.Roles.InstantSearch.Scanner.Scanners.ScannerBase.<DownloadData>d__5.MoveNext()

   

  --- End of stack trace from previous location where exception was thrown ---

   

     at System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()

   

     at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)

   

     at Geocortex.Platform.Roles.InstantSearch.Scanner.ScannerRole.<ProcessWorkItemAsync>d__32.MoveNext()

   

  Cheers,

   

  Nate

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  Permanently deleted user

  November 21, 2017 21:41

  I would recommend submitting a (http://mailto:support@latitudegeo.com?subject=Instant%20Search%20error%20with%20token%20secured%20service) support  ticket, it will require some digging.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Permanently deleted user

  November 21, 2017 21:49

  Thanks Wayne!

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