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Has anyone used CoBrowse/Screenshare solution with the viewer?

Permanently deleted user
Hi,

 

We are looking for a co-browse/screenshare solution for our helpdesk staff that works with the HTML5 Viewer and also works behind a login. 

 

We have tried a few but we can't find any that work on the map correctly when it sits behind our login pages.  They seem to load the map but none of the resources load because it can't access them, so it is just text (e.g. no css or images)

 

Any products that other people have used with the map would be useful for us to try.

 

Thanks

 

Glenn
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Comments

5 comments

Date Votes
  • Richard Diaz
    We use Microsoft Skype for Business.  This allows our organization to share (present) their screen with a Geocortex HTML5 app displayed, and also give control to the other person in the conversation.  Works great.

     

    Rick
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  • Permanently deleted user
    This application is external used by members of the public (farmers) and therefore we cannot rely on applications such as Skype as is it unlikely they would have it.  I am looking something browser based and more along the lines of webRTC or similar.

     

    Thanks!

     

    Glenn
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  • Dan Giersz
    I don't really have a solution for you, but I will say when I use Webex and screenshare the viewer is unusable.  It shows the map but everything else is blank and does not show up.  You can kind of navigate using the ADA capabilities, but it is fairly useless for screensharing.
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  • Kevin Penner
    Glenn,

     

    How's it going!? Have you thought about leveraging Collaboration at all? It doesn't do screenshare, but it does chat, redlinining and could be modified to do other things.

     

    -Kevin
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  • Permanently deleted user
    Skype for Business has a web app (https://support.office.com/en-us/article/Join-a-Skype-for-Business-meeting-with-Skype-Meetings-App-Skype-for-Business-Web-App-4828ad18-ed21-422a-a870-94d676d4b72a#Version=Skype-for-Business-Web-App) they could use to join the meeting, they just need a browser plugin and not the full Skype program
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