We are are trying to connect Geocortex 4.11.0 to ArcGIS Portal which is federated with ArcGIS Server 10.6. When I have added the connection, I can see the data but then it says "Operation Failed"

Permanently deleted user

July 18, 2018 23:31

Any ideas why this could be?

 

 

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  Permanently deleted user

  July 18, 2018 23:47

   

  To add some more info, this happening in the "Add Map Service":

   

  _img_ alt="Operation failed example" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000kAmC&feoid=Body&refid=0EMf2000000fzuC" _/_img_

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  Permanently deleted user

  July 25, 2018 00:03

   

  Any ideas anybody? This is the first time we have tried to connect to ArcGIS Portal so any clues appreciated.

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  Stefan Schweigert

  July 25, 2018 15:11

  Hi Inga,

  To access federated and private services within your Portal, you'll need to run the Essentials Post Installer, and configure your Sign-in Provider to use the administrator account for your Portal. Once you log into Manager with that account, your searches will succeed.

  Thanks, Stefan

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  Permanently deleted user

  July 25, 2018 23:38

  Great thank you Stefan, that worked.

   

  I had been using my adminstrator Portal account to sign into Essentials Manager, but once I changed that to the actual Portal admin account it worked.

   

  Thanks,

   

  Inga

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  James Landwehr

  July 31, 2018 19:17

  Could you clarify this for me Stefan or Inga? It appears I am running into a similar thing. I am logged into Manager as Administrator, as shown below. Why is the error "Operation Failed" occurring?

   

  _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000kAxt&feoid=Body&refid=0EMf2000000g09l" _/_img_

   

  Thanks - Jim

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  Permanently deleted user

  July 31, 2018 23:24

  Hi Jim, 

   

  Did you also use the Portal administrator sign in when you configured ArcGIS sign in in the Post Installer ?

   

  Inga

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  James Landwehr

  August 07, 2018 13:43

  Hi Inga, 

   

  Yes, I used our portal admin accounty and am still getting the Operation Failed on a layer from our services. My question is, why just this layer? _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000kB3c&feoid=Body&refid=0EMf2000000g0I4" _/_img_

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  Permanently deleted user

  August 07, 2018 16:22

  Hi James,

   

  We would typically use Fiddler as a proxy to Essentials in a case like this and see if we could get more info on the error - 

   

  https://support.geocortex.com/essentialsGSCkba?sub-nav=kba&main-nav=essentials&#!/feedtype=SINGLE_ARTICLE_DETAIL&criteria=BESTANSWERS&id=kA360000000Cib0CAC

   

  It might be an SSL issue but until we get more details from Fiddler it's hard to tell.

   

  Feel free to open a support case if you want any assistance with this.

   

  Regards,

   

  Wayne

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  Richard Webb

  October 04, 2018 04:03

  Is it possible to use and user or publisher account rather than Admin for Portal connections?

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  James Landwehr

  October 04, 2018 15:49

  Richard, the error is intermittent and if I close the connections tab and retry it it usually works. Thanks for your reply!

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