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12 comments

  • Chris Roberts

    26-06-2018 11-06-42 AM

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  • Stefan Schweigert

    Hi Chris,

     

    Could you provide some information about the environment you are using: Operating System, Browser, On-prem or SaaS

     

    There may also have been a temporary interruption of service, are you still seeing this error?

     

    Thanks, Stefan

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  • Chris Roberts

    Hi Stefan

     

    Still get the same error this morning. I am using the SaaS option, logging in using my Geocortex Account details, on Windows 10 and this happens both in Chrome and IE. Further to this it doesn't matter which template I try; Layer Report Wizard, Blank Report or Mailing Label Wizard, I get the same error and Geocortex Reporting just hangs.

     

    Cheers

     

    Chris

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  • Chris Roberts

    I should also add, that it just not me, my other team member also sees the same issue on their PC.

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  • Stefan Schweigert

    Thanks for your information. I've created an issue with you as a stakeholder.

     

    Could you run Chrome DevTools (F12) and check the Console tab for any errors that occur while this is attempting to load and post them?

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  • Chris Roberts

    Hi Stefan

     

    All that comes up is a warning stating "Unable to get API token"?

     

    Cheers

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  • Stefan Schweigert

    Hi Chris,

     

    Would you be able to capture a HAR file from your designer load using these instructions: https://www.inflectra.com/support/knowledgebase/kb254.aspx and email it to me: sschweigert@latitudegeo.com

     

    Thanks, Stefan

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  • Chris Roberts

    Hi Stefan

     

    Please see file attached

     

    Cheers

     

    Chris

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  • Stefan Schweigert

    Thanks Chris, I'll let you know our progress on this issue.

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  • Permanently deleted user

    Not sure if this applies in your situation Chris, but I got the same error when our on-site Reports 5 dev server was using a self-signed cert.  The browser's Dev tools-> network tab showed a 500 error on the URL.  Once I flipped it back to the Entrust cert (not sure how it got switched) the undefined error went away and things started working properly.

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  • Permanently deleted user

    Hey Chris,

     

    Can you confirm the status of your Linked ArcGIS Account for me. Is it an Organization User or Public User? Do you know if the account is a Level 1 or Level 2 user?

     

    -Paul

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  • Chris Roberts

    Hi Paul

     

    I just have a Public ArcGIS Online account as we use an Enterprise Portal normally. However I get the same issues whether logging in with my Geocortex Identity or my ArcGIS Online Pubic creds.

     

     

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