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An unknown error has occurred - Query or Filter

Scott Daniel
GE 4.10 and GVH 2.11 - after upgrade

 

Both the Query and Filter tools randomly thow an error when selecting a layer from the list. "randomly" as in, not always the first time a layer is selected, sometimes after the 2nd or 3rd layer selected, even before a query or filter is executed. Once the error has occurred, it re-occurs with every subsequent selection and the field list doesn't update. Dev Tools Console reports the following:

 

_img_ alt="Dev Tools snippet" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=906f2000000kA3H&feoid=Body&refid=0EMf2000000g0Fj"_/_img_
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Comments

18 comments

Date Votes
  • Permanently deleted user
    Hi Scott,

     

    This is a known issue and will be fixed with the next maintenance release of the viewer (2.11.1) which is due to be released in roughly 3 weeks time.

     

    Regards,

     

    Wayne Richard

     

    Latitude Geographics Group Ltd.

     

    Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

     

    Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

     

    Developers of Geocortex web-based mapping software | www.geocortex.com

     

    An Esri Platinum Business Partner

     

     
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  • Permanently deleted user
    I am also having the same issue after upgrading. In my case it happens everytime I change the layer in the Query window.

     

    _img_ alt="IE 11 Console" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000kB25&feoid=Body&refid=0EMf2000000g0Ft" _/_img_
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  • Scott Daniel
    Thanks Wayne,

     

    Any chance a fix for this issue alone could be released earlier? It's a pretty big issue.

     

    Scott
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  • Permanently deleted user
    Hi Scott,

     

    Please open a support (To: support@latitudegeo.com) mailto:support@latitudegeo.comticket.  The change involves replacing a JS file.

     

    Thanks,

     

    Wayne
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  • Permanently deleted user
    Wayne,

     

    We need help with this as well. We have just opened a tech support case.

     

    Thanks

     

    Masao
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  • Bill Everingham
    I've seemed to notice it when you have a mix of secure and non-secure map services.  Either way, we are getting alot of complaints from the users..
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  • Permanently deleted user
    Hi Bill,

     

    Feel free to open a support case if you want this resolved before the maintenance release.

     

    Regards,

     

    Wayne Richard

     

    Latitude Geographics Group Ltd.

     

    Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

     

    Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

     

    Developers of Geocortex web-based mapping software | www.geocortex.com

     

    An Esri Platinum Business Partner

     

     
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  • Nico Burgerhart
    What is the bug number of this issue?
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  • Permanently deleted user
    Hi Nico,

     

    The bug number is "BUG 21152".

     

    Regards,

     

    Wayne Richard

     

    Latitude Geographics Group Ltd.

     

    Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

     

    Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

     

    Developers of Geocortex web-based mapping software | www.geocortex.com

     

    An Esri Platinum Business Partner

     

     
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  • Nico Burgerhart
    Is this fixed in the maintenance release?
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  • Permanently deleted user
    Yes, it is.  You should not see this issue in GVH 2.11.1
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  • Bobby Jo Close
    We have installed the recent upgrade (Geocortex Essentials 4.10.1 and Geocortex Viewer for HTML5 2.11.1). The Query issue is fixed but we are still not able to save queries in the viewer or see Administrator Defined queries. Is anyone experiencing this issue?
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  • Permanently deleted user
    hi @Bobby, yes we are having the same issue. 
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  • Mike Ketler
    Hi,

     

    Can you try opening the viewer below, creating a query, and saving it? I'm able to without issue, I wonder if your web browser has local storage turned off or is somehow limited.  

     

    http://gedemo.geocortex.com/Html5Viewer/index.html?viewer=LA_County_.LA_HTML

     

    I also tested the Administrator Defined queries on my 2.11.1 VM and it works. I'd recommend capturing a Fiddler request of the viewer failing to load Administrator Defined queries and saving any personal queries. Then open a support ticket and attach the trace for us to review.

     

    https://support.geocortex.com/essentialsGSCkba?id=kA360000000ChxJ

     

    Thanks,

     

    Mike Ketler

     

    Thanks,

     

    Mike Ketler

     

     
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  • Ruchira Welikala
    We're experiencing the same issues as what @Bobby describe. I contacted support and they mentioned it is a known issue (BUG 24287) that is being tracked. They didn't mention when it is supposed to be fixed. I just upgraded the viewer to 2.11.2 on our test environment, and the bug still persists.
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  • Permanently deleted user

    For the record, BUG 21152 was fixed in 2.11 and a new bug was introduced (BUG 24287) and it is fixed for 2.12.  Version 2,12 is due to be released around January of 2019.

     

    Regards,

     

     

    Wayne

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  • Permanently deleted user
    We're experiencing the same "An unknown error has occurred" in Query builder with 2.12.
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  • Permanently deleted user
    The error seems to occur in combination with a "Could not retrieve suggestion for [attribute name]" for large datasets.
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