Workflow use is not getting monitored in Analytics

Permanently deleted user

September 10, 2018 20:13

We are trying to monitor the use of some of our Workflows (both the traditional workflows as well as Workflow 5) using Analytics, but the use always shows up as 0. I know they are getting use as I have been testing their use and have watched several users go through the process. What do I need to do to get Analytics to monitor our Workflows? We are running Analytics 1.4.2. Thanks in advance.

 

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  Aaron Oxley

  September 19, 2018 20:31

  Hi Tara,

   

  The Workflow usage should come through with other session data from the Viewer (i.e. Print and Datalink usage). If it's not, there is likely an issue with configuration. If the Site for which you've taken the above screenshot from has multiple Viewers, please ensure that each of those Viewers is configured correctly: 

   

  Collecting session data from Viewers: 

   

  https://docs.geocortex.com/analytics/latest/admin-help/Default.htm#an/admin/initial-configuration.htm#Configure_Analytics_to_Collect_Data_from__Viewers%3FTocPath%3DInitial%2520Configuration%7CConfigure%2520Analytics%2520to%2520Collect%2520Data%2520from%2520%2520Viewers%7C_____0

   

  Often, users miss the last step, adding the client relay URL to HTML5 Viewers: 

   

  https://docs.geocortex.com/analytics/latest/admin-help/Default.htm#an/admin/initial-configuration.htm#Add_the_Client_Relay_URL_to_HTML5_Viewers%3FTocPath%3DInitial%2520Configuration%7CConfigure%2520Analytics%2520to%2520Collect%2520Data%2520from%2520%2520Viewers%7C_____1

   

  If you find that your configuration is accurate and complete, please submit a support case by emailing support@latitudegeo.com so we can look into it further.

   

  Thanks,

   

  Aaron Oxley

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  Permanently deleted user

  September 20, 2018 14:29

  I actually realized last week that I had missed the step of adding the client relay URL. Once that was complete, it started working. Thanks!

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