Windows Updated Geocortex Collapsed

Richard Webb

November 01, 2018 04:05

Hi,

 

We recently patched Windows Server 2016 with KB4091664 and KB4462917 this caused the Geocortex rest directories to be unreachable and Post Installer timeout's in contacting core. A non functional site.

 

Is there a workaround or fix besides uninstalling patches as these security updates are important given our servers are in a DMZ.

 

Essentials 4.10 and HTML5 Version 2.11.1.1543.

 

Regards,

 

Richard

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  Permanently deleted user

  November 01, 2018 15:16

  Hi Richard,

   

  The action of restarting the server may have disabled Core and the patches may not have a part in this, other than the restart.  I would recommend checking the Core logs for any obvious errors and if nothing stands out, opening a support ticket with whoever provides you first line support.

   

  Regards,

   

  Wayne Richard

   

  Latitude Geographics Group Ltd.

   

  Head Office: 300 – 1117 Wharf Street  Victoria, BC Canada V8W 1T7

   

  Tel: (250) 381-8130 | Fax: (250) 381-8132 | wrichard@latitudegeo.com 

   

  Developers of Geocortex web-based mapping software | www.geocortex.com

   

  An Esri Platinum Business Partner

   

   

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  Permanently deleted user

  November 20, 2018 21:25

  Did you solve this?

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  Permanently deleted user

  November 20, 2018 21:30

  Hi Greg,

   

  The likely cause was Core not starting, an easy fix is to delete the Core data but you can lose data that you want to keep so I would recommend opening a support ticket.

   

  Regards,

   

  Wayne

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