ArcGIS Identity Setup hangs upon installing Analytics Hub

Permanently deleted user

January 04, 2019 19:53

I have tried Restarting the Geocortex Core, Repairing, & Uninstaling/Re-installing, yet it hangs at the Identiy Setup.

 

Any suggestions?

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  Aaron Oxley

  January 17, 2019 02:30

  Hi Jeff,

   

  If the ArcGIS Identity Setup is hanging on startup, it's possible some roles are not running. Troubleshooting Roles: 

   

  https://docs.geocortex.com/analytics/latest/admin-help/Default.htm#an/admin/troubleshooting.htm#autostart%3FTocPath%3DTroubleshoot%2520Analytics%7CTroubleshoot%2520Roles%7CCheck%2520that%2520a%2520Role%252FCollector%2520is%2520Running%7C_____1

  If all roles are running, it's possible that there is an issue with connectivity. To check, you could use a network traffic capture tool like Fiddler to see if there are any failing requests when you start the ArcGIS Identity Setup application. 

   

  Thanks,

   

  Aaron Oxley

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  Permanently deleted user

  January 17, 2019 19:59

  I tried to Stop/Start Core. No Change.

   

  Got Fiddler. Conectivity doesn't seem to be the issue.

   

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