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Analytics reports afster instance name change

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2 comments

  • Gareth Evans
    Hi Vincent

     

    Have you uninstalled/reinstalled the Analytics Agent on the Essentials machines?  I suspect that would be all you need to do to get your new entries in Analytics going.

     

    -Gareth / Latitude Support
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  • Gareth Evans
    After conferring with coworkers, it appears this instance change should not have affected Analytics.  The idea of the Agent is that it is able to identify an instance and report it to Analytics.  We might want to take a look at your Analytics agent logs on the Essentials machines at C:\Program Files\Latitude Geographics\Geocortex Core\Data\Logs named Analytics.ResourceCollector.xxx.log and see if we see any errors.  

     

    I'd also recommend you open a support case by emailing us support@latitudegeo.com and we can delve further.
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