Analytics 1.3 Looking to upgrade

Sean Phayakapong

May 21, 2019 18:56

How do I determine which is my Hub Server?

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  Permanently deleted user

  June 10, 2019 19:17

  Hi Sean,

   

  Your Hub Server can often be determined from the URL for your Analytics Reports. For example, if you access reports at server1.com/AnalyticsReports, server1 is your Hub Server. This doesn't always work though, DNS can mask the server name. If that's the case:

  1. Open Analytics Reports and click Configuration in the top-right corner to access configuration menus.
  2. Expand Servers in the left menu and select the first server.
  3. In the main section, directly under the server name, you will see either "Hub Install", "Agent Install" or "Remote Monitoring". Go through the list until you find "Hub Install". _img_ alt="User-added image" src="https://latitudegeo--c.na53.content.force.com/servlet/rtaImage?eid=907f2000000Cobe&feoid=Body&refid=0EMf20000002vcH" _/_img_

  Thanks,

   

  Aaron Oxley

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  Sean Phayakapong

  June 10, 2019 19:55

  Hi Aaron,

   

  We cannot pull up Analytics Reports and getting an HTTP Error 404. This happened after we upgraded our GeoCortex Essentials and HTML 5, both to the latest.

   

  Sincerely,

   

  Sean

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  Permanently deleted user

  June 17, 2019 16:52

  Hi Sean, 

   

  The first, best thing to try is restarting the Geocortex Core service. A 404 error indicates that the /analyticsReports page can't be found, likely because it's unavailable. That's difficult to assess without further exploration; if restarting the Geocortex Core service doesn't help, you will likely need to contact Geocortex support for troubleshooting (email support@geocortex.com). 

   

  Thanks,

   

  Aaron Oxley

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