This morning (November 4th) the pop-up 'GeoCortex must be licensed for use in production applications' appeared in a production workflow. This happenes occasionally.
Why does this license pop-up appear? Did you do a backup or a restore or did you install new software last night?
Can we do anything on our site as a 'user' of your SAAS solution to prevent this pop-up from popping up? Is it useful to run a script every monday morning so the license is activated if you did a new install or something on your servers which causes the licenses to be recreteated or reread.
Please help us, because it looks unprofessional if our website gives a pop-up stating we did not pay our license while we do pay it.
Thanks for your response.
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We also get the same warning message or a message that says something about an invalid license token every time we visit one of our Geocortex 5 series product pages and try to sign-in. Pressing 'Cancel' and signing in a second time always dismisses the warning. But like Luuk said it is not ideal behavior...
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Hi Luuk and Zach,
Could you provide some information about your current installation environment:
- Are you currently registered through a custom subdomain that accesses the SaaS environment, or are you seeing this through the production environment at apps.geocortex.com?
- Which products are you currently licensed for and are seeing the licensing nag with?
Thanks, Stefan
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Hi Stefan,
we create and use our workflows through the url apps.geocortex.com. We have licenses for Geocortex Essentials 4 and all the Series 5 products.
Yesterday around 14:30 CET (6th of November 2019) we had the nag screen again.
Luuk
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Thanks for the information Luuk, we'll take a look.
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