Annotations in Geocortex disappeared

Sean Phayakapong

May 14, 2020 18:30

I cannot display annotations on our sites. We have our Esri system at 10.7.1 and our Geocortex at both the latest 4.13.1. I have read documentation stating that this was a bug prior to the 2.11.0 release. Anybody else experienced similar issue before the release or after that can share a work-around for this? Has this been reintroduced?

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  Stephen Lopez

  June 16, 2020 16:19

  I am having the same issue.  I have reached out to support and am awaiting a response.

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  Sean Phayakapong

  June 16, 2020 16:22

  Hi Stephen, I put in a support ticket and it was resolved as a bug that was reintroduced with this version. Hope that helps, and that's good to get more stakeholders.

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  Stefan Schweigert

  June 16, 2020 16:39

  Hi Stephen,

  I've added your name to the list of stakeholders.

  Thanks, Stefan

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  Permanently deleted user

  June 17, 2020 06:02

  Hi Stephen and Sean,

   

   

  I had the same issue using 10.7.1, try to remove (Dynamic Workspace) will fix the issue.

   

  Go to ArcGIS Server Manager -> Services -> Capabilities -> Uncheck Dynamic Workspace and restart the service then the layer should be visible in Geocortex viewer without issues.

   

   

   

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  Sean Phayakapong

  June 17, 2020 06:18

  Hi Ali, I am aware of that work around. There was a community post on another post. Thanks for the response!

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  Permanently deleted user

  October 01, 2020 12:20

  I am also having this issue. Cannot view annotation. When I tried unchecking Dynamic Workspace on the service the whole map service was not visible in my viewer. 

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  Stefan Schweigert

  October 01, 2020 16:09

  Hi Everyone,

  This issue will be fixed in the next release, which is planned for release in early November.

  Thanks, Stefan

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  Permanently deleted user

  May 04, 2021 12:34

  Hi Stefan, I have noticed from the release notes that this issue indeed has been resolved in the Geocortex Viewer for HTML5 release 4.14 (40774: Fixed an issue that caused annotation layers to not draw if the containing mapservice supported dynamic layers) because we are using the Dutch version of this viewer (GeoWeb) we are not able to easily upgrade to this version. Is this issue by any chance resolvable by replacing just one file or editing one config file? We are currently upgrading a lot of customers to GeoWeb 5.6 (based on HTML 5 viewer 4.3.13) and they all find this a big issue. We are aware of the Dynamic workspace work around. Please advise.

  Sander

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  Stefan Schweigert

  May 04, 2021 15:55

  Hi Sander,

   

  I'll reach out to our development team to see if this might be possible.

   

  Thanks, Stefan.

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