tapping issues on iPads

Permanently deleted user

March 19, 2021 11:23

Our viewer seems to have some issues with tapping on iPads. Drawing a single point works fine but where more then one point is required - like for measuring distances or surfaces or drawing polygons - the first point can only be registered by double tapping which also finishes the tool. Is there a solution for this?

This issue occurs both in Chrome and Safari. We are using Geocortex Essentials 4.13.3.

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  Stefan Schweigert

  March 19, 2021 20:27

  Hi Ibrahim,

  A few questions to help narrow down this issue:

   

  1. What iOS version is your iPad?

   

  2. Are you using the drawing tools or an Essentials or Geocortex workflow?

   

   

  Also note that only Safari is the supported browser on iOS with GVH.

   

   

  Thanks, Stefan

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  Permanently deleted user

  March 23, 2021 10:15

  Hi Stefan, 1. We see the issue on IOS 13 & IOS 14 2. We are using the Drawing tool Thank you for your reaction.

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  Stefan Schweigert

  March 23, 2021 17:33

  Hi Ibrahim,

  We're not able to reproduce this issue with our devices and 4.13.3. Is there any custom configuration or environment-specific details that you might be able to share to help track down the issue?

  Thanks, Stefan

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